Voice of the Customer
Top Qualtrics CustomerXM Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.

7.2

Composite
Score

+84

Emotional
Footprint

21

Reviews

Best Alternatives and Competitors to Qualtrics CustomerXM

Compare how Qualtrics CustomerXM stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

SandSIV Switzerland Ltd.

sandsiv+

8.4

Composite
Score

+97

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, sandsiv+ is:

More Caring

Better at Support

Easier to Customize

Better at Integrating

More Inspiring

More Efficient

Adobe Systems

Adobe Analytics

8.1

Composite
Score

+94

Emotional
Footprint

18

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, Adobe Analytics is:

More Efficient

More Caring

Better at Integrating

More Inspiring

More Reliable

Easier to Use

Momentive

SurveyMonkey Enterprise

8.1

Composite
Score

+82

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, SurveyMonkey Enterprise is:

Easier to Use

Easier to Customize

More Efficient

Better at Integrating

Less Inspiring

Less Respectful

Forsta

Forsta

7.8

Composite
Score

+92

Emotional
Footprint

25

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, Forsta is:

More Caring

More Reliable

More Efficient

More Inspiring

Better at Integrating

Worse at Support

Momentive

GetFeedback

7.7

Composite
Score

+87

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, GetFeedback is:

Easier to Customize

More Efficient

Easier to Use

Better at Integrating

More Caring

Better at Support

Ask Nicely Ltd

AskNicely

7.6

Composite
Score

+86

Emotional
Footprint

19

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, AskNicely is:

More Caring

Easier to Use

Easier to Customize

More Efficient

Less Innovative

Less Inspiring

Hotjar

Hotjar

7.6

Composite
Score

+84

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, Hotjar is:

More Transparent

Easier to Use

More Reliable

Easier to Customize

Easier to Implement

Less Inspiring

Gainsight

Gainsight Customer Success

7.5

Composite
Score

+75

Emotional
Footprint

15

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, Gainsight Customer Success is:

Easier to Customize

Less Innovative

Less Efficient

Less Respectful

Worse at Support

Less Caring

SurveySparrow Inc

SurveySparrow

7.4

Composite
Score

+75

Emotional
Footprint

26

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, SurveySparrow is:

Easier to Use

Easier to Customize

Less Respectful

Less Reliable

Worse at Training

Worse at Support

Medallia Inc.

Medallia Experience Cloud

7.3

Composite
Score

+73

Emotional
Footprint

25

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, Medallia Experience Cloud is:

Easier to Use

Less Inspiring

Less Respectful

Less Innovative

Less Efficient

Less Caring

Concentrix Corp

ConcentrixCX

7.2

Composite
Score

+88

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, ConcentrixCX is:

More Caring

Worse at Training

Worse at Support

Worse at Integrating

Harder to Implement

Less Innovative

Alchemer LLC

Alchemer

7.2

Composite
Score

+71

Emotional
Footprint

22

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, Alchemer is:

Easier to Use

Less Innovative

Less Inspiring

Less Transparent

Less Efficient

Less Caring

Verint

Verint Experience Management

6.9

Composite
Score

+79

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, Verint Experience Management is:

More Caring

Worse at Support

Harder to Implement

Worse at Training

Less Transparent

Worse at Integrating

Questback

QuestionPro CX

6.8

Composite
Score

+62

Emotional
Footprint

10

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, QuestionPro CX is:

Less Innovative

Less Inspiring

Less Transparent

Less Efficient

Less Reliable

Harder to Use

InMoment

InMoment Experience Intelligence

6.6

Composite
Score

+78

Emotional
Footprint

10

Reviews

Reviews Say

Compared to Qualtrics CustomerXM, InMoment Experience Intelligence is:

More Caring

Less Innovative

Less Inspiring

Harder to Customize

Harder to Implement

Harder to Use

Most Popular Qualtrics CustomerXM Comparisons