On July 2, 2020, Alcatel-Lucent Enterprise gave a briefing of new updates to their UCaaS offering, Rainbow. Rainbow is available worldwide, with its key industries centering on government and healthcare.
There are three major areas where Rainbow is being updated. These include aesthetics, video conferencing, and time management.
Source: Alcatel-Lucent Rainbow Score at SoftwareReviews. Accessed July 2, 2020.
As the UCaaS marketspace continues to grow, organizations now have greater choice between different services. Rainbow may not offer the bells and whistles, but it certainly meets most requirements for organizations at a reasonable price. Indeed, according to SoftwareReviews’ product scorecard, while Rainbow is ranked 7 out of 11 UCaaS vendors for quality of features, 94% of customers would still renew.
Certainly, a significant aspect of this renewal rate concerns Rainbow’s Emotional Footprint score. SoftwareReviews reports that 92% of Rainbow customers had positive sentiments and 0% had negative sentiments. For new customers to the marketspace that are looking for a straightforward product to implement, Rainbow should at least appear on the shortlist.