Telecommunication Service Assurance

Telecommunication service assurance software provides solutions such as performance management, service management, communications, SLA monitoring, and network management within the telecommunications industry.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

Negotiating Your State and Local Government (Municipality) 5G Implementation
October 29, 2019

5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.

Author: Steven Jeffery (Info-Tech)

See All Research

Telecommunication Service Assurance Products

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Clarity International

Clarity Assurance Suite

The Assurance Suite processes performance and alarm data that is provided by networks to give a clear view of operational health. Alarms and faults are automatically raised according to defined business rules, prioritized and correlated so that they can be responded to rapidly and managed through to resolution.

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Composite Score

--

CX Score

+100

Emotional Footprint

72%

Likeliness to Recommend

2

Reviews

IBM

IBM Service Assurance

IBM creates solutions for more instrumented, interconnected, and intelligent systems, allowing you to launch smarter services, drive smarter operations, and build smarter networks.

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Composite Score

7.2

CX Score

+69

Emotional Footprint

83%

Likeliness to Recommend

2

Reviews

Comarch

Comarch Service Assurance

Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.

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Composite Score

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CX Score

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Emotional Footprint

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Likeliness to Recommend

0

Reviews

Nokia Networks

Nokia NetAct

Nokia NetAct offers end-to-end visibility and control over both traditional and virtualized networks. With NetAct, Nokia Networks provides sustainable and pragmatic support for implementing hybrid networks. This leads to very low entry costs and step-by-step transition to virtualized network functions.

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Composite Score

8.4

CX Score

+92

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

Amdocs

Amdocs Service Assurance

The Amdocs Customer Management suite includes channel applications, as well as underlying sales, ordering and customer care systems.

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Composite Score

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CX Score

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Emotional Footprint

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Likeliness to Recommend

0

Reviews

Oracle

Oracle Communications Unified Communications Suite

Oracle Communications Unified Communications Suite is built to support carrier-grade reliability and availability. The portfolio enables service providers to regain ownership of communication experience, increase their addressable market, increase margins, and better compete with OTT providers with a differentiated solution.

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Composite Score

10.0

CX Score

+100

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

Ericsson

Ericsson Service Assurance

In the Networked Society, operators are re-inventing their operational model and embracing horizontal software solutions, cloud ecosystems, analytics, industry vertical expertise and security and controls to transform their businesses in order to become true digital service providers.

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Composite Score

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CX Score

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Emotional Footprint

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Likeliness to Recommend

0

Reviews

Dell Technologies

Dell Telecommunications

Can your company provide the fastest and most seamless media experience on three screens: mobile, PC and TV? Exponential data growth and telecommunications speed demands can no longer be met the old-fashioned way. Converged communications services companies entering the media delivery game operate on purpose-built hardware and open platforms.

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Composite Score

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CX Score

--

Emotional Footprint

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Likeliness to Recommend

0

Reviews

All Research

Negotiating Your State and Local Government (Municipality) 5G Implementation
October 29, 2019

5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.

Author: Steven Jeffery (Info-Tech)