Telecommunication Business Support

Telecommunications business support software provides solutions such as sales management, service management, customer relationship management, and project management within the telecommunications industry.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Telecommunication Business Support Products

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Netcracker

NetCracker Revenue Management

The NetCracker Revenue Management offering enables service providers to transform their existing complex and siloed business support environments into highly efficient ecosystems. Our offering enables multi-dimensional convergence across all combinations of network technologies, services and lines of business.

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Composite Score

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CX Score

-19

Emotional Footprint

67%

Likeliness to Recommend

1

Reviews

Oracle

Oracle Business Support Systems

Oracle communications takes you to the NOW Economy- a virtualized, orchestrated, software-led, and cloud-enabled future.

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Composite Score

9.8

CX Score

+96

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

Clarity International

Clarity Marketplace Suite

The Clarity Marketplace Suite is an automated, integrated solution to manage multi-channel business environments. It provides key business processes including product and customer management, self-care, order management, billing and assurance through a web-based front end.

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Composite Score

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CX Score

--

Emotional Footprint

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Likeliness to Recommend

0

Reviews

Huawei Technologies

BSS

Based on TM Forum Frameworx standard and SOA integration framework, we provide an end-to-end, out-of-the-box and best-of-suite solution, NGBSS, which can support operators to increase revenue and profit, improve operation efficiency, customer experience, and achieve sustainable business success.

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Composite Score

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CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Ericsson

Ericsson Business Support System

In the Networked Society, operators are re-inventing their operational model and embracing horizontal software solutions, cloud ecosystems, analytics, industry vertical expertise and security and controls to transform their businesses in order to become true digital service providers.

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Composite Score

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CX Score

--

Emotional Footprint

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Likeliness to Recommend

0

Reviews

Amdocs

Amdocs Business Support Systems

Amdocs Omni-Channel Experience products and solutions are specially designed to enable service providers to cost effectively deliver a consistent and personalized user experience across channels and touch points. Amdocs Omni-Channel Experience helps service providers reduce costs, achieve consistency, and greatly improve the user experience.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

IBM

IBM Business Support Systems

IBM creates solutions for more instrumented, interconnected, and intelligent systems, allowing you to launch smarter services, drive smarter operations, and build smarter networks.

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Composite Score

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CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Comarch

Comarch Business Support Systems

Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Calero Software

Calero Telecom Expense Management

The Calero Telecom Expense Management (TEM) solution helps organizations manage fixed-line voice, data and wireless expenses on a single platform. This allows you to holistically simplify the management of your communication services with a focus on optimizing your service costs, centralizing your asset database for improved inventory management, enhancing services and vendor management, improving regulatory compliance, and ultimately helping you get more from your existing infrastructure.

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Composite Score

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CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Valicom

Valicom TEM

What is TEM? Essentially, it means managing your wireless, voice, and data environment with the goals of reducing risk and cost. This is a process you can do yourself, via a web-based software like Clearview, or you can partner with a firm like Valicom to do some or all of these services for you. Whoever does it, it includes building an accurate real time inventory, gathering all of your telecom bills and looking for overcharges through a telecom audit, searching for contract violations, optimizing your environment to save money, and negotiating directly with vendors to get a better deal.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Avema Corporation

Avema Services

Avema offers a selection of services including telecom expense management, wireless expense management, mobile device management, wholesale and service desk. Avema partners with medium to large companies to reduce costs and obtain refunds on past and present Telecom carrier billing errors.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

RingCentral, Inc

RingCentral Telecommunications

With a RingCentral cloud phone system, you plug IP desk phones and PCs into your Internet connection and install the RingCentral Mobile App on your employees’ smartphones. These endpoints communicate with the RingCentral cloud platform for secure voice, fax, text, audio conferencing, and online meetings. It’s that simple — for all your office locations.

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Composite Score

8.8

CX Score

+100

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

Microsoft

Microsoft SK Telecom

SK Telecom, a South Korean telecommunications service provider, wanted to use its extensive experience in mobile network technology to move into a global market. It built an indoor location-based services (ILBS) solution for mobile devices called Wizturn that runs in the Microsoft Azure cloud-computing environment. Customers can connect to virtual machines and data storage resources from anywhere in the world, and they can scale those resources according to their needs.

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Composite Score

5.5

CX Score

+19

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews