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Team Messaging and Collaboration - Enterprise

Team collaboration software is designed to help people working on a common task to attain their goals. Modern team collaboration software combines messaging (text, voice, video) with file sharing over both public and private networks.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Next Award: December 2020

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Team Messaging and Collaboration - Enterprise Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Cisco Systems

Cisco Webex Teams

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

8.7

Composite Score

8.9

CX Score

+88

Emotional Footprint

92%

Likeliness to Recommend

204

Reviews

Slack

Slack

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

8.7

Composite Score

8.9

CX Score

+89

Emotional Footprint

90%

Likeliness to Recommend

119

Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

7.9

Composite Score

8.1

CX Score

+78

Emotional Footprint

83%

Likeliness to Recommend

271

Reviews

SAP

SAP Jam Collaboration

Connect your customers, partners, and employees with key information and processes in the cloud – using SAP Jam. This enterprise social collaboration software brings together everything (and everyone) you need to solve problems quickly and drive results. Expedite sales cycles, increase customer and employee engagement, reduce training costs, and more.

7.7

Composite Score

7.9

CX Score

+80

Emotional Footprint

77%

Likeliness to Recommend

59

Reviews

TIBCO Software

Tibbr

Tibbr is the social network for work. It brings people, files, applications and actions together so work gets done faster.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Micro Focus

Micro Focus GroupWise

Micro Focus GroupWise is a complete collaboration software solution that provides email, calendaring, instant messaging, task management, contact and document management functions. GroupWise has long been praised by customers and industry watchers for its security and reliability.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

8x8

8x8 Team Chat

Easily collaborate from anywhere on any device using the most integrated unified team messaging solution

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

RingCentral, Inc

RingCentral Message

RingCentral Message, whether as the standalone application or integrated into the RingCentral App for Office plans, has many features for helping teams to get things done. Users can be organized into any number of teams or projects, each with their own space for messaging and sharing files.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews