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Team Messaging and Collaboration

Team collaboration software is designed to help people working on a common task to attain their goals. Modern team collaboration software combines messaging (text, voice, video) with file sharing over both public and private networks.

Data Quadrant report cover

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
Emotional Footprint report cover

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Next Award: February 2021

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Team Messaging and Collaboration Data Quadrant Awards

Write a review to help crown the next winner in Team Messaging and Collaboration, then follow us on LinkedIn to get notified about the results. For every approved review you will receive some compensation for your time and effort.

Latest Award: August 2020

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See the most recent winners of our SoftwareReviews Emotional Footprint Awards. View our Champions and compare top vendors using our free downloadable reports.

Latest Research

17
Dec

Author: Thomas Randall (Info-Tech)

This note highlights the top three trends to watch for in the 2021 UCaaS market.

Team Messaging and Collaboration Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Data Quadrant Report report

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Report report
Badge Winner

Samepage

Samepage

Samepage keeps your business teams – employees, consultants, customers, partners, vendors – working smoothly and efficiently. It’s online team collaboration made simple. Combine files, photos, cloud content, maps, videos and team conversation together on one page.

9.2

Composite Score

9.5

CX Score

+99

Emotional Footprint

93%

Likeliness to Recommend

23

Reviews

Badge Winner

Cisco Systems

Cisco Webex Teams

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

8.7

Composite Score

8.9

CX Score

+89

Emotional Footprint

92%

Likeliness to Recommend

207

Reviews

Badge Winner

Slack

Slack

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

8.7

Composite Score

8.9

CX Score

+90

Emotional Footprint

90%

Likeliness to Recommend

136

Reviews

Flock

Flock

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

8.2

Composite Score

8.6

CX Score

+94

Emotional Footprint

83%

Likeliness to Recommend

10

Reviews

Hive

Hive

Hive is the new platform for organizing your company's work. Every team should have a simple way to track who is working on what, and leaders should have a clear view of progress. Hive integrates with over 1,000 popular tools, like Slack, Google Apps, Salesforce, Mailchimp and WordPress. It also supports integrations for files from Box, Google Drive and Dropbox.

8.2

Composite Score

8.7

CX Score

+93

Emotional Footprint

84%

Likeliness to Recommend

14

Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

7.9

Composite Score

8.1

CX Score

+79

Emotional Footprint

83%

Likeliness to Recommend

284

Reviews

Google

Google Chat

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

7.9

Composite Score

7.4

CX Score

+66

Emotional Footprint

87%

Likeliness to Recommend

11

Reviews

SAP

SAP Jam Collaboration

Connect your customers, partners, and employees with key information and processes in the cloud – using SAP Jam. This enterprise social collaboration software brings together everything (and everyone) you need to solve problems quickly and drive results. Expedite sales cycles, increase customer and employee engagement, reduce training costs, and more.

7.7

Composite Score

7.9

CX Score

+80

Emotional Footprint

76%

Likeliness to Recommend

59

Reviews

Salesforce.Com Inc

Salesforce Chatter

Harness the power of social and mobile to create rich, engaging online communities. Build deeper customer relationships. Drive employee productivity and innovation. And empower resellers, partners, and distributors to get deals done faster.

7.4

Composite Score

7.4

CX Score

+74

Emotional Footprint

71%

Likeliness to Recommend

12

Reviews

Conceptboard

Conceptboard

Collaboration platform with a visual focus for marketing & remote teams. Work on visual content & brainstorm ideas with anyone, from anywhere.

9.4

Composite Score

9.7

CX Score

+99

Emotional Footprint

97%

Likeliness to Recommend

5

Reviews

HyperOffice

uShare.to

Whether you want to service an immediate collaboration need, or are looking at collaboration as a strategic investment, we have just the solution for you.

9.3

Composite Score

9.8

CX Score

+100

Emotional Footprint

98%

Likeliness to Recommend

5

Reviews

Clinked

Clinked Collaboration

Clinked is a cloud-based collaboration tool, enabling teams and project groups to collaborate efficiently on documents and files within secure & easily accessible work spaces, and ensure that team members are on top of activity progress, tasks and events.

8.7

Composite Score

8.8

CX Score

+89

Emotional Footprint

90%

Likeliness to Recommend

8

Reviews

TIBCO Software

Tibbr

Tibbr is the social network for work. It brings people, files, applications and actions together so work gets done faster.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Open Text Corporation

OpenText Tempo

OpenText Tempo Social provides easy-to-use social apps that can socially charge your current business processes in a safe and compliant fashion that helps fuel a more immersive user experience both for the social workplace and the social web.

--

Composite Score

9.6

CX Score

+100

Emotional Footprint

93%

Likeliness to Recommend

3

Reviews

Bluescape

Bluescape

Bluescape is an infinite, collaborative workspace designed to accelerate innovation and drive results.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Saba Software

Saba Collaboration

Increase communication and satisfaction across the organization to connect disparate communities of coworkers, partners and customers using Saba's Collaboration solution.

--

Composite Score

9.6

CX Score

+100

Emotional Footprint

100%

Likeliness to Recommend

3

Reviews

HighQ

HighQ

HighQ Collaborate allows teams to work more efficiently, individuals to be more productive and organisations to unify internal and external collaboration in one secure space that can be accessed from anywhere and from any device.

--

Composite Score

10.0

CX Score

+100

Emotional Footprint

100%

Likeliness to Recommend

2

Reviews

Micro Focus

Micro Focus GroupWise

Micro Focus GroupWise is a complete collaboration software solution that provides email, calendaring, instant messaging, task management, contact and document management functions. GroupWise has long been praised by customers and industry watchers for its security and reliability.

--

Composite Score

9.6

CX Score

+100

Emotional Footprint

85%

Likeliness to Recommend

3

Reviews

Ryver

Ryver

Ryver ("river") provides all of your team communications in one place: chats, posts, and files. Invite as many team members and guests as you need.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Broadcom Inc.

Flowdock

Collaboration Aligned. CA Flowdock brings all of your conversations, work items and tools into one place. Prioritize work, solve problems, search and organize across teams, locations and timezones. Real-time team chat for your entire organization.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Unify

Unify Circuit

Game-changing collaboration experiences that leverage existing investment and support diverse deployment needs. Enjoy the benefits of cloud at your own pace and wherever you are on your digital journey.

--

Composite Score

9.8

CX Score

+96

Emotional Footprint

81%

Likeliness to Recommend

3

Reviews

Facebook

Workplace By Facebook

Workplace combines next-generation technology and easy-to-use features to transform communications, culture and workflows inside organizations of all shapes, sizes and industries. Workplace is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Atlassian

Confluence

Confluence gives you the power to create anything and everything, from meeting notes, project plans, product requirements, and more.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Swit

Swit

Swit seamlessly integrates cutting-edge team communication and high-performance task management

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

8x8

8x8 Team Chat

Easily collaborate from anywhere on any device using the most integrated unified team messaging solution

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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All Research

Latest Research

17
Dec

Author: Thomas Randall (Info-Tech)

This note highlights the top three trends to watch for in the 2021 UCaaS market.

Latest Research

28
Oct

Author: Thomas Randall (Info-Tech)

On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.

Latest Research

1
Oct

Author: Thomas Randall (Info-Tech)

On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.

Latest Research

1
Oct

Author: Thomas Randall (Info-Tech)

On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.

Latest Research

11
Sep

Author: Thomas Randall (Info-Tech)

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Nemertes’ latest research. Nemertes studied the impact of team collaboration software on the enterprise and the need for a rationalized collaboration toolset.

Latest Research

2
Sep

Author: Thomas Randall (Info-Tech)

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores Lenovo’s findings on the major challenges that employees face related to remote work, as well as best practices to counteract those challenges.

Latest Research

2
Sep

Author: Thomas Randall (Info-Tech)

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Cisco’s new solutions for remote work and a safe return to the office.

Latest Research

26
Aug

Author: Thomas Randall (Info-Tech)

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communication and collaboration for enterprise. One session showcased Slack’s latest updates for its Slack Connect and Enterprise Key Management (EKM) solutions.

Latest Research

21
Aug

Author: Thomas Randall (Info-Tech)

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

Latest Research

30
Jul

Author: Thomas Randall (Info-Tech)

Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.

Latest Research

30
Jul

Author: Thomas Randall (Info-Tech)

As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.

Latest Research

23
Jul

Author: Thomas Randall (Info-Tech)

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

Latest Research

26
Jun

Author: Thomas Randall (Info-Tech)

COVID-19 has not only initiated emergency remote work – it has also forced organizations to gaze into the looming economic abyss because of the pandemic lockdowns. In this climate, organizations should look in-house to see what communication and collaboration tools can be leveraged to optimize remote work. This note explores how organizations with Office 365 licenses can leverage Microsoft Teams as their collaboration hub.

Latest Research

20
May

Author: Ugbad Farah (Info-Tech)

Adoption is one of the biggest challenges that organizations deal with when implementing commercial project management tools. Amid a global pandemic, this challenge has only been exasperated with many working from home.

Latest Research

24
Apr

Author: Joel Martin (Info-Tech)

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

Latest Research

24
Apr

Author: Ted Walker (Info-Tech)

GitHub has announced that, effective April 14, 2020, all of its core features will be free for everyone. This will include private development within organizations that have previously paid for some subscription plans.

Latest Research

15
Apr

Author: Emily Sugerman (Info-Tech)

As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.

Latest Research

15
Apr

Author: Thomas Randall (Info-Tech)

Google’s G-Suite Surpasses 2 Billion Active Monthly Users

Latest Research

13
Apr

Author: Thomas Randall (Info-Tech)

Cafe X has launched Challo, a new collaboration solution that enables cross-company team collaboration.

Latest Research

3
Apr

Author: Andrew Kum-Seun (Info-Tech)

BizDevOps transforms product delivery into a team sport that is centered around collaborative and collective ownership of delivery using the best of Agile and Lean development methods.

Latest Research

28
Mar

Author: Ben Mackle (Info-Tech)

All types of collaboration tools have become essential in the wake of COVID-19 and the mass shift to work from home, but some, like instant messaging, present challenges. Managers should work with their teams to set guidelines on how to make the most of remote communication without disrupting productivity.

Latest Research

15
Mar

Author: Scott Bickley (Info-Tech)

The categorization of Sars-CoV-2 (Coronavirus) as a global pandemic is turbo-charging traditional health care firms’ efforts toward the provisioning of digital and virtual healthcare in an attempt to treat the masses while minimizing risk to the limited pool of care providers.

Latest Research

4
Mar

Author: Thomas Randall (Info-Tech)

In this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely.

Latest Research

26
Feb

Author: Thomas Randall (Info-Tech)

Avaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces.

Latest Research

21
Feb

Author: Thomas Randall (Info-Tech)

In this second brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s expansion of its data residency policies for Webex Teams.

Latest Research

20
Feb

Author: Scott Bickley (Info-Tech)

Slack has just landed IBM as its largest customer with over 350,000 users. This announcement demonstrates that Slack is not going to take the onslaught by Microsoft’s Teams product lying down.

Latest Research

4
Feb

Author: Thomas Randall (Info-Tech)

On January 9, 2020, Microsoft announced new ways to empower firstline workers using Office 365.

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