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How to Leverage Surveillance Data in Business Decision Making

When choosing a video surveillance solution, companies should consider what data is available to help make better business decisions. Data like where the bottlenecks are for your customers, how many customers overwhelm a point of sale, what timeframes cause the heaviest traffic in certain areas, or what safety risks increase with certain behaviors. All examples of data taken from video management systems.

Using AI, video management systems can recognize patterns that cause customer dissatisfaction and trigger corrective actions to resolve the issue. For example, if the customers are waiting in line too long to pay for goods, the abandoned cart rate increases significantly. By using AI to identify the conditions that lead to high abandon rates, you could trigger the deployment of additional cashiers during peak demand. Inversely, too many cashiers can lead to employee disengagement and they could be optimized to perform other duties at quiet times.

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Our Take

The ability of a video management system to generate analytics on staff and customer behaviors will become a more significant differentiator between products in the marketplace as consumers of these products look to squeeze more value from their deployments than just security surveillance.

Other Recent Research in Surveillance Video Management

Surveillance Video Management

Bosch’s INTEOX positioned as “First Fully Open Camera Platform”

Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.

Surveillance Video Management

Milestone Enhances XProtect to Include Centralized Search and Additional New Features

Milestone Systems’ recently announced 2019R3 and 2020R1 software releases introduce several new features and capabilities to its XProtect video management software and related Smart Client.

Surveillance Video Management

Genetec Occupancy Management Package Monitors Physical Distancing & Occupancy

COVID-19 continues to sweep across the globe and significantly impact various segments of the tourism, retail, and restaurant sectors as well as other public venues. As economies begin to reopen and COVID-19-related restrictions begin to be lifted, organizations need a way to monitor and comply with occupancy limits and policies. Genetec’s recently announced Occupancy Management Package enables businesses to tap into their security and surveillance system to count people, visualize data, and manage occupancy density rules.

Surveillance Video Management

Screening for COVID-19 With Contactless Temperature Checks

This note offers guidance to organizations considering elevated body temperature/fever detection solutions to prevent the spread of COVID-19 and to assist with reopening and return-to-work efforts.