Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service management, and artificial intelligence. We expect that Ivanti will continue its commitment to its cloud platform while also delivering value to its on-premises customers.
Core features and capabilities of Ivanti Service Manager include:
In addition to these core features, Ivanti delivers other capabilities:
Source: Ivanti IT Service Management at SoftwareReviews, Accessed March 2, 2020
Self-service is the future of IT operations. Many ITSM vendors are leveraging AI and machine learning capabilities to facilitate self-service, though IT leaders can be hesitant to adopt new technologies without widespread market adoption and proof of viability. Ivanti has put much effort into such initiatives by adding new capabilities through acquisitions and mergers, and it has been very committed to adding more features and extending ESM.
Ivanti does not expect its recent management changes to affect its roadmap, but organizations need to consider such leadership changes amongst their vendors as they may shift their roadmap and strategy. The result may not be applicable to prospective and current clients. It is too early to tell how this leadership change will affect Ivanti ITSM’s trajectory. Info-Tech will be watching closely for new announcements by Ivanti, potential influences on its products, and any change in direction. Follow us closely.