Home > Categories > IT Service Management > Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Software Category

IT Service Management

Write Review

Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond IT service management (ITSM) and IT operations.

Ivanti and its owner, Clearlake Capital Group, have announced the following changes to its executive leadership:


New Role with Ivanti

Previous Role(s)

Steve Daly

Board Member

CEO & Board Member, Ivanti

Jim Schaper

CEO & Chairman

Chairman, Ivanti

CEO, Infor

Chairman, BMC

Jeff Abbott


EVP & General Manager, Infor

Michael McClellan


CFO & operating executive with other Clearlake Capital portfolio companies

Mary Trick

EVP & Chief Customer Officer

Senior EVP, Infor

Angie Gunter


VP Marketing, Infor

John Flavin

SVP & General Manager of Supply Chain Business Unit and License Management

EVP, Infor

Mark Chamberlain

SVP Global Operations

VP Finance, Avetta

VP Sales Operations & Partner Programs, Ivanti

Source: Ivanti IT Service Management at SoftwareReviews, Report Published January 2020

Our Take

This change is likely being driven by Ivanti’s ownership. Clearlake Capital wants to see its investment grow, but the ITSM industry is mature and highly saturated. Either Ivanti focuses on efficiencies and increasing pricing, or it focuses on expanding into new product lines.

It looks like Ivanti has chosen the second option. Clearlake Capital and Ivanti selected the new CEO from Infor – a cloud-based enterprise software company with a similar grow-through-merger-and-acquisition strategy. Schaper appears to be a good leader too, because a whole team followed him.

Ivanti is already growing its enterprise service management features. I suspect that it will continue this as well as look for opportunities to expand further into the enterprise space. Based on Infor’s background, I suspect Clearlake Capital and Ivanti will look at acquiring a company that can provide them with an enterprise resource planning module. Based on the industry’s direction, I also suspect that they are looking at buying one or more companies that can provide them with a customer resource management module, project portfolio management module, facilities module, HR module, and/or finance module.

Want to Know More?

SoftwareReviews: Ivanti IT Service Management

SoftwareReviews: Ivanti IT Asset Management

SoftwareReviews: Ivanti Unified Endpoint Manager

Other Recent Research in IT Service Management

IT Service Management

Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

IT Service Management

Atlassian Acquires Helpdesk Tool Halp

Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack’s strategic alliance, might there be more to this acquisition than meets the eye?

IT Service Management

Service Design Tools and Methods

Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple agencies and departments, and vendors involved in the delivery and consumption of the service. Service design methods and tools assist in making sense of these stakeholders’ inter-relationships and allow organizations to make sound decisions during service implementation.

IT Service Management

Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.