Home > Categories > IT Service Management > Atlassian Acquires Helpdesk Tool Halp

Software Category

IT Service Management

Write Review

Atlassian Acquires Helpdesk Tool Halp

Atlassian has acquired US startup Halp, a real-time helpdesk tool that integrates with Slack. While no purchase price was released, Halp was valued at $9.5 million in April 2019.

Halp already integrates with Atlassian’s Jira and Confluence. Furthermore, this acquisition brings both Atlassian and Slack closer together, following their strategic alliance formed in 2018.

For the meantime, Atlassian intends to keep Halp as a standalone product with no rebranding. However, Atlassian plans to expand Halp’s capabilities, anticipating integrations with Microsoft Teams.

Atlassian has recently seen a surge in growth due to increased remote work from COVID-19. Atlassian’s expected revenue growth is 31% on FY2019, approaching $1.59 billion.

Source: IT Service Management Data Quadrant at SoftwareReviews. Accessed May 14, 2020

Our Take

Is there more than meets the eye with Atlassian’s acquisition of Halp? The broader context here is Atlassian and Slack’s strategic alliance. With Halp as a bridge to bring these two organizations closer together, it is not out of the question that a merger may be on the horizon in the next few years. Atlassian is clearly moving to grow its collaboration capabilities – with over 50 million users on its Trello solution acquired in 2017, a sleek instant messaging system to match would position Atlassian as a serious option in the collaboration suite space. After all, Info-Tech predicted earlier this year that Slack is in a likely position to be acquired by a bigger organization.

Either way, Atlassian’s move is playing out one of the key trends Info-Tech identified for the team collaboration market in 2020 and beyond: greater interoperability between vendor solutions. For the end user, and the IT teams needing to implement these platforms, this acquisition is welcome news.


Want to Know More?

Other Recent Research in IT Service Management

IT Service Management

Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

IT Service Management

Service Design Tools and Methods

Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple agencies and departments, and vendors involved in the delivery and consumption of the service. Service design methods and tools assist in making sense of these stakeholders’ inter-relationships and allow organizations to make sound decisions during service implementation.

IT Service Management

Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.