<turbo-stream action="update" target="offerings-list"><template><div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-y-4">
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/invgate-service-management?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="InvGate Service Management" src="https://cdn-public.softwarereviews.com/production/logos/offerings/8644/original/invgate_logo.png?1621456294" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Invgate X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@InvGate">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Invgate LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/invgate">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Invgate Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://invgate.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/invgate-service-management?c_id=316">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="InvGate Service Management" src="https://cdn-public.softwarereviews.com/production/logos/offerings/8644/original/invgate_logo.png?1621456294" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Invgate</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/invgate-service-management?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">InvGate Service Management</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Invgate X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@InvGate">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Invgate LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/invgate">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Invgate Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://invgate.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-900" style="clip-path: polygon(0 0, 92.0% 0, 92.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">9.2</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-900" style="clip-path: polygon(0 0, 93.0% 0, 93.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">9.3</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/invgate-service-management?c_id=316#reviews">46 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/invgate-service-management/review/new?c_id=316" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-8644">InvGate Service Management delivers enterprise-grade ITSM with a simple user experience so teams can get started in weeks. Ideal for companies seeking a fast-to-implement and no-code solution, it provides end-to-end service delivery with exceptional strength in workflow automation and embedded AI capabilities including a Virtual Service Agent that resolves requests autonomously, ticket summarization, and knowledge article generation. Drag-and-drop workflows and pre-built templates empower teams with autonomy to manage incidents, requests, problems, and changes without scripting. Built for enterprise service management, it unifies visibility and accelerates delivery.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-8644" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="InvGate Service Management - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="InvGate Service Management" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055528&amp;category_id=316&amp;contactable_id=12381&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=8644&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="9jGU_iQFoqqPwpCVETje7X9EybLceRmZC2GJxssPgx0aYRSuTu8RpPGP7P4a7omEawUwqfEWn0ABBRJ80tdT9A" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12381" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="InvGate Service Management - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="InvGate Service Management" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055528&amp;category_id=316&amp;contactable_id=12381&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=8644&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="8GRRd1s5SKl8-DAY9kBoyQn3w_8MIRKfVlck6KILSBIcNNEnMdP7pwK1THP9lj-gHbY65CFOlEZcM79Su9OY-w" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12381" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-8644" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-8644" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Helps Innovate
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Continually Improving Product
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="data-quadrant-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/data_quadrant_awards_badge_2026-41c78da57528503a91ebaad95717b6db6085234c19950b970a30c840468e8b78.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/teamdynamix-itsm?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="TeamDynamix ITSM" src="https://cdn-public.softwarereviews.com/production/logos/offerings/4747/original/logo1-removebg-preview.png?1713895717" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="TeamDynamix X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@TDXBuzz">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="TeamDynamix LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/teamdynamix">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="TeamDynamix Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.teamdynamix.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
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                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">TeamDynamix</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/teamdynamix-itsm?c_id=316">
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<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

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<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

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                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 87.0% 0, 87.0% 100%, 0% 100%);"></div>
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  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.7</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
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                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 89.0% 0, 89.0% 100%, 0% 100%);"></div>
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  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.9</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
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                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/teamdynamix-itsm?c_id=316#reviews">163 Reviews</a>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-4747">TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer.  Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements.  Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM.  The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.</p>

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  Reliable
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  Trustworthy
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  Respectful
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  Fair
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<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

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<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

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<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

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<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

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</li>
  <li>
    <a title="Atlassian Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.atlassian.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 87.0% 0, 87.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.7</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 88.0% 0, 88.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.8</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/jira-service-management?c_id=316#reviews">122 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/jira-service-management/review/new?c_id=316" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-4892">Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-4892" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Jira Service Management - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Jira Service Management" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055530&amp;category_id=316&amp;contactable_id=12365&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=4892&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="I6btFSRKaFomzdORw8a6a-Bx-0DXYM6QyNtdAktpXYnP9m1FTqDbVFiAr_rIEO0C9DACW_oPSEnCv8a4UrGNYA" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12365" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Jira Service Management - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Jira Service Management" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055530&amp;category_id=316&amp;contactable_id=12365&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=4892&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="b7Ljv02kF5Na2DihfHTuu-49DrMhzazGkAZZPEgetDyD4mPvJ06knSSVRMp3ornS-nz3qAyiKh-aYsKGUcZk1Q" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12365" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-4892" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-4892" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Security Protects
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="data-quadrant-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/data_quadrant_awards_badge_2026-41c78da57528503a91ebaad95717b6db6085234c19950b970a30c840468e8b78.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2025-b3051d5be217ce18885f8c5262768bec1a6a99560e094ee41a425bcb41c2cd08.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/ibm-maximo-it?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="IBM Maximo IT" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5742/original/6e482181-5d4d-4ea0-8aa2-7b58eb809bd0ibm_logo.png?1701287528" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="IBM X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@IBM">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="IBM LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/ibm">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="IBM Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.ibm.com">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/ibm-maximo-it?c_id=316">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="IBM Maximo IT" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5742/original/6e482181-5d4d-4ea0-8aa2-7b58eb809bd0ibm_logo.png?1701287528" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">IBM</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/ibm-maximo-it?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">IBM Maximo IT</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="IBM X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@IBM">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="IBM LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/ibm">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="IBM Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.ibm.com">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 83.0% 0, 83.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.3</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 86.0% 0, 86.0% 100%, 0% 100%);"></div>
  </div>

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    <span class="sr-tw--mr-1">8.6</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-5742">IBM Maximo IT in the Maximo Application Suite delivers intuitive dashboards, automated workflows and predictive analytics in a single solution, to serve as a centralized operations hub for planning, operating and optimizing your asset and facilities tasks that keep your business running.</p>

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<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


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                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
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    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Trustworthy
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    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
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  Efficient Service
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    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
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  Caring
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</ul>
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        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
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            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
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            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
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    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/zendesk-for-service?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Zendesk for Service" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2334/original/zendesk_logo.png?1729522290" />
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        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Zendesk X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Zendesk">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/zendesk">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.zendesk.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
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        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
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            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/zendesk-for-service?c_id=316">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Zendesk for Service" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2334/original/zendesk_logo.png?1729522290" />
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              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Zendesk</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/zendesk-for-service?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Zendesk for Service</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
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            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Zendesk X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Zendesk">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/zendesk">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.zendesk.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
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            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 83.0% 0, 83.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.3</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 83.0% 0, 83.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.3</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/zendesk-for-service?c_id=316#reviews">111 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2334">Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.</p>

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          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Zendesk for Service - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Zendesk for Service" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055532&amp;category_id=316&amp;contactable_id=12357&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2334&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="wfukQhJ7NCYDbGhDubCy83_oIqY9L-Jkz8Xhi2MWSpstqyQSeJGHKH0hFCiyZuWaa6nbvRBAZL3FoXoxes6acg" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12357" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Zendesk for Service - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Zendesk for Service" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055532&amp;category_id=316&amp;contactable_id=12357&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2334&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="0kPthsDrbvn7SStAWESOWAY6nNrYzuuKC3nVSw1Sz6s-E23WqgHd94UEVytTktkxEntlwfWhbVMBHU7xFIofQg" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12357" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-2334" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-2334" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Trustworthy
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2025-b3051d5be217ce18885f8c5262768bec1a6a99560e094ee41a425bcb41c2cd08.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/freshservice?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Freshservice" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2292/original/Freshworks_logo.png?1745594404" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Freshworks Inc. X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@freshworksinc">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/1377014">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://freshworks.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/freshservice?c_id=316">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Freshservice" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2292/original/Freshworks_logo.png?1745594404" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Freshworks Inc.</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/freshservice?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Freshservice</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Freshworks Inc. X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@freshworksinc">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/1377014">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://freshworks.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 81.0% 0, 81.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.1</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 82.0% 0, 82.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.2</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/freshservice?c_id=316#reviews">66 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/freshservice/review/new?c_id=316" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2292">Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-2292" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Freshservice - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Freshservice" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055533&amp;category_id=316&amp;contactable_id=12353&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2292&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="JHbc2nVPReuEWz6ei786OU4aWTQ2MptF0peGUn7Moq3IJlyKH6X25foWQvWAaW1QWlugLxtdHZzY8x3oZxRyRA" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12353" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Freshservice - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Freshservice" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055533&amp;category_id=316&amp;contactable_id=12353&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2292&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="c-vVqQHWPjXgez2S6F_qHBXEM-VkeEJgms8Wc4x3TIqfu1X5azyNO542Qfnjib11AYXK_kkXxLmQq43Jla-cYw" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12353" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-2292" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-2292" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Trustworthy
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2025-b3051d5be217ce18885f8c5262768bec1a6a99560e094ee41a425bcb41c2cd08.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/spiceworks-cloud-help-desk?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Spiceworks Cloud Help Desk" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2401/original/spice.png?1617150533" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Spiceworks X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Spiceworks">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Spiceworks LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/spiceworks">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Spiceworks Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.spiceworks.com">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/spiceworks-cloud-help-desk?c_id=316">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Spiceworks Cloud Help Desk" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2401/original/spice.png?1617150533" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Spiceworks</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/spiceworks-cloud-help-desk?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Spiceworks Cloud Help Desk</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Spiceworks X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Spiceworks">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Spiceworks LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/spiceworks">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Spiceworks Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.spiceworks.com">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 79.0% 0, 79.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.9</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 82.0% 0, 82.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.2</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/spiceworks-cloud-help-desk?c_id=316#reviews">263 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/spiceworks-cloud-help-desk/review/new?c_id=316" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2401">Keep up with user requests, whether phone calls, emails, or web portal, we&#39;ll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-2401" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Spiceworks Cloud Help Desk - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Spiceworks Cloud Help Desk" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055534&amp;category_id=316&amp;contactable_id=12345&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2401&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="uZx4QtHEuRzA_21LM7OYvoxHd6STH52NnZ5GtpUVq91VzPgSuy4KEr6yESA4Zc_XmAaOv75wG1SX-t0MjM17NA" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12345" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Spiceworks Cloud Help Desk - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="Spiceworks Cloud Help Desk" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055534&amp;category_id=316&amp;contactable_id=12345&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2401&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="JD21WQOquGg5PH9bmL9GECfUArleO_2cQkIiRQyUhOrIbTUJaUALZkdxAzCTaRF5M5X7onNUe0VIJrn_FUxUAw" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12345" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-2401" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-2401" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Fair
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Saves Time
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
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            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
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</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
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          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/solarwinds-service-desk?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="SolarWinds Service Desk" src="https://cdn-public.softwarereviews.com/production/logos/offerings/4864/original/Solarwinds_logo.png?1732730307" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="SolarWinds X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Solarwinds">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/solarwinds">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.solarwinds.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
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        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
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            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
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                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="SolarWinds Service Desk" src="https://cdn-public.softwarereviews.com/production/logos/offerings/4864/original/Solarwinds_logo.png?1732730307" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">SolarWinds</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/solarwinds-service-desk?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">SolarWinds Service Desk</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
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            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="SolarWinds X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Solarwinds">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/solarwinds">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.solarwinds.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 73.0% 0, 73.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.3</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 76.0% 0, 76.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.6</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/solarwinds-service-desk?c_id=316#reviews">35 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-4864">SolarWinds Service Desk is a cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value. With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.</p>

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            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="SolarWinds Service Desk - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="SolarWinds Service Desk" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055535&amp;category_id=316&amp;contactable_id=12364&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=4864&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
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          <div id="pros-cons-4864" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
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  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Fair
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Generous Negotitation
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Transparent
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
</ul>
</div>
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</div>
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  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
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        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/manageengine-servicedesk-plus?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="ManageEngine ServiceDesk Plus" src="https://cdn-public.softwarereviews.com/production/logos/offerings/4737/original/ManageEngine_Service_Desk_Plus_MSP-removebg-preview.png?1702978322" />
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<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
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    <a title="ManageEngine LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/manageengine-">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="ManageEngine Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.manageengine.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
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          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/manageengine-servicedesk-plus?c_id=316">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="ManageEngine ServiceDesk Plus" src="https://cdn-public.softwarereviews.com/production/logos/offerings/4737/original/ManageEngine_Service_Desk_Plus_MSP-removebg-preview.png?1702978322" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">ManageEngine</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/manageengine-servicedesk-plus?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">ManageEngine ServiceDesk Plus</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="ManageEngine X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@manageengine">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="ManageEngine LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/manageengine-">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="ManageEngine Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.manageengine.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 71.0% 0, 71.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.1</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 70.0% 0, 70.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.0</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/manageengine-servicedesk-plus?c_id=316#reviews">56 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/manageengine-servicedesk-plus/review/new?c_id=316" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-4737">ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-4737" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="ManageEngine ServiceDesk Plus - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="ManageEngine ServiceDesk Plus" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055536&amp;category_id=316&amp;contactable_id=12355&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=4737&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="vkAbfQl_mQK3MNQhHlYsgwnsc0QFug0BJLiyqALWaD5SEJstY5UqDMl9qEoVgHvqHa2KXyjVi9gu3CkSGw641w" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12355" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="ManageEngine ServiceDesk Plus - IT Service Management - Midmarket" data-gtm-event-value="report_load" data-gtm-category-value="IT Service Management - Midmarket" data-gtm-product-value="ManageEngine ServiceDesk Plus" data-gtm-user-value="3446991" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1055536&amp;category_id=316&amp;contactable_id=12355&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=4737&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fit-service-management-midmarket%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="OeYMsRYbSIjgXRqoZadRsX46-c5UxuH7PZcRi1MQ30jVtozhfPH7hp4QZsNucQbYansA1XmpZyI384oxSsgPoQ" autocomplete="off" /><input type="hidden" name="offering_category_id" value="12355" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-4737" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-4737" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Trustworthy
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Efficient Service
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Effective Service
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
</ul>
</div>    <div class="sr-tw-min-w-0 cons">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Cons</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-times-circle sr-tw-text-scale-negative sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Under Delivered
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/bmc-footprints?c_id=316">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="BMC FootPrints" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2258/original/BMC-Logo.png?1765866887" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  
  <li>
    <a title="BMC Helix LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.linkedin.com/company/bmchelix/">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="BMC Helix Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.helixops.ai/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/bmc-footprints?c_id=316">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="BMC FootPrints" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2258/original/BMC-Logo.png?1765866887" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">BMC Helix</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/bmc-footprints?c_id=316">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">BMC FootPrints</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  
  <li>
    <a title="BMC Helix LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.linkedin.com/company/bmchelix/">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="BMC Helix Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.helixops.ai/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-600" style="clip-path: polygon(0 0, 69.0% 0, 69.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-neutral">
    <span class="sr-tw--mr-1">6.9</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
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                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

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                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-600" style="clip-path: polygon(0 0, 65.0% 0, 65.0% 100%, 0% 100%);"></div>
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    <span class="sr-tw--mr-1">6.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2258">BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT&#39;s reputation with your business users</p>

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            <span>Pros &amp; Cons</span>
            
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                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Client&#39;s Interest First
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  Trustworthy
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  Respectful
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  Appreciates Incumbent Status
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</div>    <div class="sr-tw-min-w-0 cons">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Cons</h3>
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  <span class="icon-list-item fa fa-times-circle sr-tw-text-scale-negative sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Inhibits Innovation
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  <span class="icon-list-item fa fa-times-circle sr-tw-text-scale-negative sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Slower Product Innovation
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  <span class="icon-list-item fa fa-times-circle sr-tw-text-scale-negative sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Charges for Enhancements
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            <a id="cards-pagination-page-1-button" class="sr-tw-shrink-0 sr-tw-m-0 sr-tw-flex sr-tw-items-center sr-tw-justify-center sr-tw-min-w-[28px] sr-tw-h-7 sr-tw-text-inherit sr-tw-border-0 sr-tw-opacity-100 hocus:sr-tw-no-underline sr-tw-px-2 sr-tw-tabular-nums sr-tw-text-gray-700 sr-tw-border sr-tw-border-gray-300 sr-tw-rounded hocus:sr-tw-text-white hocus:sr-tw-bg-secondary-600 hocus:sr-tw-border-secondary-600 aria-current:sr-tw-text-white aria-current:sr-tw-bg-secondary-500 aria-current:sr-tw-border-secondary-500 aria-current:sr-tw-cursor-default aria-current:hocus:sr-tw-bg-secondary-500" data-action="click-&gt;sr-scroll-to-no-link#scroll" data-turbo-stream="" data-turbo="true" aria-current="true" href="/categories/it-service-management-midmarket/async_offerings_load?segment_id=316&amp;offerings_page=1&amp;offerings_per=10&amp;sort_by=composite_score&amp;sort_direction=desc">1</a>
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          <li class="sr-tw-mx-2 active-page"><a id="cards-pagination-page-3-button" class="sr-tw-shrink-0 sr-tw-m-0 sr-tw-flex sr-tw-items-center sr-tw-justify-center sr-tw-min-w-[28px] sr-tw-h-7 sr-tw-text-inherit sr-tw-border-0 sr-tw-opacity-100 hocus:sr-tw-no-underline sr-tw-px-2 sr-tw-tabular-nums sr-tw-text-gray-700 sr-tw-border sr-tw-border-gray-300 sr-tw-rounded hocus:sr-tw-text-white hocus:sr-tw-bg-secondary-600 hocus:sr-tw-border-secondary-600 aria-current:sr-tw-text-white aria-current:sr-tw-bg-secondary-500 aria-current:sr-tw-border-secondary-500 aria-current:sr-tw-cursor-default aria-current:hocus:sr-tw-bg-secondary-500" data-action="click-&gt;sr-scroll-to-no-link#scroll" data-turbo-stream="" data-turbo="true" href="/categories/it-service-management-midmarket/async_offerings_load?segment_id=316&amp;offerings_page=3&amp;offerings_per=10&amp;sort_by=composite_score&amp;sort_direction=desc">3</a></li>
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