IT Service Management - Enterprise
Top Service Management Automation X (SMAX) Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Machine learning based ITSM software to meet all your service desk and IT service management needs.

7.4

Composite Score

+70

Emotional Footprint

22

Reviews

Best Alternatives and Competitors to Service Management Automation X (SMAX)

Compare how Service Management Automation X (SMAX) stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

TeamDynamix

TeamDynamix ITSM

8.3

Composite Score

+86

Emotional Footprint

112

Reviews

Reviews Say

Compared to Service Management Automation X (SMAX), TeamDynamix ITSM is:

More Transparent

More Inspiring

More Caring

Better at Support

More Respectful

More Reliable

Ivanti

Ivanti Neurons for ITSM

8.2

Composite Score

+85

Emotional Footprint

153

Reviews

Reviews Say

Compared to Service Management Automation X (SMAX), Ivanti Neurons for ITSM is:

More Transparent

More Inspiring

More Caring

More Respectful

More Innovative

Better at Training

ServiceNow

ServiceNow Service Management

8.2

Composite Score

+82

Emotional Footprint

128

Reviews

Reviews Say

Compared to Service Management Automation X (SMAX), ServiceNow Service Management is:

More Transparent

More Innovative

More Inspiring

Better at Support

Better at Training

Less Efficient

IBM

IBM Control Desk

8.2

Composite Score

+82

Emotional Footprint

72

Reviews

Reviews Say

Compared to Service Management Automation X (SMAX), IBM Control Desk is:

More Transparent

More Respectful

Better at Support

More Inspiring

Easier to Use

Easier to Implement

Omninet

OmniTracker ITSM

8.1

Composite Score

+87

Emotional Footprint

99

Reviews

Reviews Say

Compared to Service Management Automation X (SMAX), OmniTracker ITSM is:

More Transparent

More Respectful

More Inspiring

More Caring

Better at Support

Better at Training

BMC Software, Inc.

BMC Helix ITSM

7.7

Composite Score

+72

Emotional Footprint

21

Reviews

Reviews Say

Compared to Service Management Automation X (SMAX), BMC Helix ITSM is:

More Transparent

More Innovative

Better at Training

Less Reliable

Less Caring

Harder to Customize

IFS

IFS assyst

6.9

Composite Score

+63

Emotional Footprint

56

Reviews

Reviews Say

Compared to Service Management Automation X (SMAX), IFS assyst is:

More Transparent

Less Inspiring

Less Efficient

Less Reliable

Less Innovative

Less Caring