IT Service Management - Enterprise
Top IBM Control Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

8.1

Composite Score

+82

Emotional Footprint

70

Reviews

Best Alternatives and Competitors to IBM Control Desk

Compare how IBM Control Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

TeamDynamix

TeamDynamix ITSM

8.4

Composite Score

+87

Emotional Footprint

98

Reviews

Reviews Say

Compared to IBM Control Desk, TeamDynamix ITSM is:

More Inspiring

More Caring

More Innovative

Less Respectful

Harder to Use

Less Efficient

Ivanti

Ivanti Neurons for ITSM

8.2

Composite Score

+85

Emotional Footprint

153

Reviews

Reviews Say

Compared to IBM Control Desk, Ivanti Neurons for ITSM is:

More Transparent

More Inspiring

More Caring

More Innovative

Worse at Support

Less Efficient

Omninet

OmniTracker ITSM

8.1

Composite Score

+87

Emotional Footprint

99

Reviews

Reviews Say

Compared to IBM Control Desk, OmniTracker ITSM is:

More Transparent

More Caring

More Inspiring

Easier to Customize

Better at Training

Harder to Use

ServiceNow

ServiceNow Service Management

8.1

Composite Score

+79

Emotional Footprint

123

Reviews

Reviews Say

Compared to IBM Control Desk, ServiceNow Service Management is:

More Innovative

Less Respectful

Less Efficient

Worse at Support

Harder to Use

Harder to Implement

BMC Software, Inc.

BMC Helix ITSM

7.6

Composite Score

+71

Emotional Footprint

21

Reviews

Reviews Say

Compared to IBM Control Desk, BMC Helix ITSM is:

Less Reliable

Less Respectful

Less Inspiring

Less Caring

Worse at Support

Less Transparent

Micro Focus

Service Management Automation X (SMAX)

7.4

Composite Score

+70

Emotional Footprint

22

Reviews

Reviews Say

Compared to IBM Control Desk, Service Management Automation X (SMAX) is:

Less Transparent

Less Respectful

Worse at Support

Harder to Use

Less Inspiring

Harder to Implement

IFS

IFS assyst

6.9

Composite Score

+63

Emotional Footprint

56

Reviews

Reviews Say

Compared to IBM Control Desk, IFS assyst is:

Less Inspiring

Less Efficient

Less Reliable

Less Caring

Less Innovative

Worse at Support