Software Category

IT Service Management

Software Reviews covers 23 products in the IT Service Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our IT Service Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review Buy Now / $2999
Category Features
  • Business Application Integration
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration with IT Tools
  • |
  • Multi-Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.

Quad web

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products
Buy Now / $2999 Explore Scorecard

TeamDynamix

TeamDynamix ITSM

TeamDynamix cloud-based project, portfolio, and resource management software is the right fit for higher education. Additionally, TeamDynamix seamlessly integrates full IT Service Management capabilities and offers solid platform capabilities including a "brand-able" self-service portal as well as asset and configuration management. This joint PPM and ITSM platform allows IT to become a strategic "hub" for all work and service management solutions in higher education institutions.

8.4

Composite Score

Composite
Score

+91

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

32Reviews

Spiceworks

Spiceworks IT Help Desk

Whether you're working solo in your IT shop or running a national services business, Spiceworks simplifies all the tasks of your typical IT workday. IT Help desk helps you understand and change team behavior and articulate your value to the business as well as helps to share with you ideas & hard-won lessons learned.

7.7

Composite Score

Composite
Score

+73

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

16Reviews

ServiceNow

ServiceNow Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

7.2

Composite Score

Composite
Score

+67

Emotional Footprint

Emotional
Footprint

84%

Likeliness to Recommend

Likeliness
to Recommend

17Reviews

BMC

FootPrints

BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users

--

Composite Score

Composite
Score

+2

Emotional Footprint

Emotional
Footprint

56%

Likeliness to Recommend

Likeliness
to Recommend

9Reviews

IBM

IBM Cloud

Your organization is only as good as the IT services that support it, and delivering exceptional service is vital to your success. You need the tools that give you visibility, control and automation regardless of where your services run: on-premises, in the cloud or both. IT service management solutions from the IBM Cloud enable you to do just that.

--

Composite Score

Composite
Score

+78

Emotional Footprint

Emotional
Footprint

68%

Likeliness to Recommend

Likeliness
to Recommend

8Reviews

Hewlett-Packard Enterprise

HP IT Service Management

HP has developed a customer-centric ITSM ROI framework and systematic approach to ITSM to help its customers understand, quantify, and communicate the value of ITSM within their own organization. This integrated and systematic approach enables organizations to provide high-quality services while driving positive business outcomes.

--

Composite Score

Composite
Score

+28

Emotional Footprint

Emotional
Footprint

60%

Likeliness to Recommend

Likeliness
to Recommend

5Reviews

Cherwell

Cherwell IT Service Management Software

Cherwell Service Management software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes, while providing the extraordinary customer experience the business expects. With Cherwell's powerful and scalable technology, you can focus less on routine management and maintenance, and more on growing and optimizing your IT service portfolio. Built upon a modern, metadata architecture, the Cherwell Service Management platform is highly configurable, integrates easily with third party applications and will never break when you upgrade.

--

Composite Score

Composite
Score

+43

Emotional Footprint

Emotional
Footprint

63%

Likeliness to Recommend

Likeliness
to Recommend

4Reviews

ManageEngine

Manage Engine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

--

Composite Score

Composite
Score

+32

Emotional Footprint

Emotional
Footprint

63%

Likeliness to Recommend

Likeliness
to Recommend

3Reviews