Compare and Evaluate
Enterprise Social Media Management
Software for monitoring social media activity with the goal of gaining insight into user opinion and optimizing social media campaigns.
The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.
These include:
- User Satisfaction Rankings
- Business Value Scores
- Vendor Capability Comparisons
- Product Feature Evaluations
The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.
These include:
- Strategy and Innovation
- Service Experience
- Conflict Resolution
- Product Impact
- Negotiation and Contract
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Next Award: January 2021
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Latest Award: June 2020
See the most recent winners of our SoftwareReviews Emotional Footprint Awards. View our Champions and compare top vendors using our free downloadable reports.
Latest Research
Sprinklr has been a pillar of the social media management market for nearly a decade. The firm has now articulated a vision to move beyond its social roots, augmenting its core solution with broader capabilities for digital customer engagement.
Enterprise Social Media Management Products
Data QuadrantReport
A thorough evaluation and ranking of all software to compare software across every dimension.
Emotional FootprintReport
A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.
Khoros
Khoros Marketing
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
8.6
Composite Score
9.2
CX Score
+93
Emotional Footprint
82%
Likeliness to Recommend
19
Reviews
Sprout Social
Sprout Social
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
8.1
Composite Score
8.4
CX Score
+85
Emotional Footprint
81%
Likeliness to Recommend
80
Reviews
HootSuite
Hootsuite Social Media Management
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
7.9
Composite Score
8.1
CX Score
+80
Emotional Footprint
82%
Likeliness to Recommend
136
Reviews
HubSpot
HubSpot Marketing Hub (Social)
From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.
7.9
Composite Score
8.0
CX Score
+77
Emotional Footprint
84%
Likeliness to Recommend
27
Reviews
Sprinklr
Sprinklr Modern Engagement
Sprinklr's social media management platform is purpose-built for enterprise deployment and integration. It makes social media a core function for every one of your business lines, including Sales, Marketing, Customer Service, PR, Events, and Crisis Management.
7.4
Composite Score
7.4
CX Score
+73
Emotional Footprint
73%
Likeliness to Recommend
49
Reviews
Meltwater Group
Meltwater
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
7.3
Composite Score
7.3
CX Score
+69
Emotional Footprint
74%
Likeliness to Recommend
63
Reviews
Salesforce.Com Inc
Salesforce Marketing Cloud (Social Studio)
Make the most of every customer interaction — creating personalized, cross-channel customer journeys that deliver exceptional brand experiences across email, mobile, social, Web, and more using Salesforce's Marketing Management solutions.
7.1
Composite Score
7.2
CX Score
+67
Emotional Footprint
75%
Likeliness to Recommend
16
Reviews
AgoraPulse
agorapulse
Agorapulse is an affordable social media dashboard that helps businesses and agencies easily publish content and manage their most important conversations on their social networks.
8.9
Composite Score
9.6
CX Score
+100
Emotional Footprint
86%
Likeliness to Recommend
5
Reviews
Sendible
Sendible
Manage social networks, schedule messages, engage your audiences, and measure ROI right from one, easy-to-use dashboard.
8.7
Composite Score
9.4
CX Score
+99
Emotional Footprint
88%
Likeliness to Recommend
9
Reviews
Act-on Software
Act-On Platform
Act-On is a software-as-a-service, cloud-based marketing automation solution. Its platform is purpose-built to give small and medium-sized marketing teams all the value of marketing automation - without the complexity big enterprise systems impose.
8.1
Composite Score
8.3
CX Score
+81
Emotional Footprint
78%
Likeliness to Recommend
14
Reviews
LoginRadius
LoginRadius Platform
LoginRadius' platform simplifies user registration on your website, centralizes user profile data, and amplifies your marketing ROI through integrations with other applications. LoginRadius is built for the developer community to integrate robust Authentication and Single Sign-On with a single code.
7.7
Composite Score
7.8
CX Score
+76
Emotional Footprint
75%
Likeliness to Recommend
9
Reviews
Meltwater Group
Meltwater Media Intelligence Platform
Meltwater media intelligence platform helps companies stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition.
--
Composite Score
0.0
CX Score
0
Emotional Footprint
56%
Likeliness to Recommend
1
Reviews
Spredfast
Spredfast
A Social Media Management System that enables companies to monitor, manage and measure social media initiatives.
--
Composite Score
8.8
CX Score
+100
Emotional Footprint
78%
Likeliness to Recommend
1
Reviews
Linkfluence
Linkfluence Radarly
Discover Radarly, the only social media intelligence solution offering powerful social media listening, performance measurement, community engagement and real-time management of countless daily conversations
--
Composite Score
10.0
CX Score
+100
Emotional Footprint
81%
Likeliness to Recommend
3
Reviews
Socialbakers
Socialbakers
Our mission is pretty simple: we want to put the industry’s deepest social media data set to work for you. Competitive social media analytics, advanced community management, social ads, custom dashboard solutions - we provide the tools that make the complex social environment simple, navigable, and profitable.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Simply Measured
SimplyMeasured
Simply Measured makes it easy to analyze your paid, owned, and earned activity from all of your social networks. Insights are delivered exactly how you need them, whether that's on the web, in dynamic Excel reports, or in PowerPoint.
--
Composite Score
--
CX Score
+95
Emotional Footprint
72%
Likeliness to Recommend
2
Reviews
Falcon.io
Falcon.io
Listen, Engage, Publish, Measure and build stronger connections with your Audience. Falcon is how medium to enterprise-sized companies can take social media marketing and the customer experience to the next level.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Oktopost
Oktopost
Effortlessly manage, organize, and schedule large volumes of social content across multiple profiles, networks, and campaigns.
--
Composite Score
--
CX Score
+100
Emotional Footprint
78%
Likeliness to Recommend
1
Reviews
SocialPilot
SocialPilot
85,000+ professionals trust SocialPilot to manage social media, schedule social media posts, improve engagement and analyze results - at a pocket-friendly cost.
--
Composite Score
--
CX Score
+96
Emotional Footprint
83%
Likeliness to Recommend
2
Reviews
NUVI
Nuvi
NUVI™Social Media Marketing Suite, is a real-time research, monitoring, publishing and analytics platform. We make social conversations on the web actionable and insightful using elegant dashboards and unique visualizations.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Socxo
Socxo
The Socxo brand advocacy platform is designed to power up your brand’s organic reach, lead generation, and sales conversions by leveraging the social networks of your brand ambassadors – while providing an intuitive, seamless experience to users and administrators alike.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
All Research
Latest Research
Sprinklr has been a pillar of the social media management market for nearly a decade. The firm has now articulated a vision to move beyond its social roots, augmenting its core solution with broader capabilities for digital customer engagement.
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