Customer Service - Enterprise
Top Salesforce Service Cloud Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Service Cloud customer service software gives you faster, smarter customer support.

7.9

Composite
Score

+81

Emotional
Footprint

136

Reviews

Best Alternatives and Competitors to Salesforce Service Cloud

Compare how Salesforce Service Cloud stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.7

Composite
Score

+87

Emotional
Footprint

248

Reviews

Reviews Say

Compared to Salesforce Service Cloud, HubSpot Service Hub is:

More Efficient

More Respectful

More Caring

Better at Training

More Inspiring

Easier to Use

Freshworks

Freshdesk

8.5

Composite
Score

+83

Emotional
Footprint

126

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Freshdesk is:

More Efficient

Easier to Implement

Easier to Use

Easier to Customize

More Inspiring

Better at Training

Zendesk

Zendesk for Service

8.1

Composite
Score

+76

Emotional
Footprint

156

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Zendesk for Service is:

Easier to Implement

Less Innovative

Less Caring

Less Respectful

Less Transparent

Worse at Support

Oracle

Oracle Service

8.0

Composite
Score

+87

Emotional
Footprint

51

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Oracle Service is:

Easier to Implement

More Inspiring

Better at Training

Easier to Use

More Transparent

Better at Integrating

Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

7.6

Composite
Score

+81

Emotional
Footprint

136

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Microsoft Dynamics 365 for Customer Service is:

More Inspiring

Easier to Customize

More Respectful

Better at Integrating

Less Transparent

Less Caring

Most Popular Salesforce Service Cloud Comparisons