Top Salesforce Service Cloud Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Service Cloud customer service software gives you faster, smarter customer support.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
7.9
Composite
Score
+81
Emotional
Footprint
136
Reviews
Best Alternatives and Competitors to Salesforce Service Cloud
Compare how Salesforce Service Cloud stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
HubSpot
HubSpot Service Hub
8.7
Composite
Score
+87
Emotional
Footprint
248
Reviews
Reviews Say
Compared to Salesforce Service Cloud, HubSpot Service Hub is:
More Efficient
More Respectful
More Caring
Better at Training
More Inspiring
Easier to Use
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Freshworks
Freshdesk
8.5
Composite
Score
+83
Emotional
Footprint
126
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Freshdesk is:
More Efficient
Easier to Implement
Easier to Use
Easier to Customize
More Inspiring
Better at Training
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
Zendesk
Zendesk for Service
8.1
Composite
Score
+76
Emotional
Footprint
156
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Zendesk for Service is:
Easier to Implement
Less Innovative
Less Caring
Less Respectful
Less Transparent
Worse at Support
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Oracle
Oracle Service
8.0
Composite
Score
+87
Emotional
Footprint
51
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Oracle Service is:
Easier to Implement
More Inspiring
Better at Training
Easier to Use
More Transparent
Better at Integrating
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Microsoft Corporation
Microsoft Dynamics 365 for Customer Service
7.6
Composite
Score
+81
Emotional
Footprint
136
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Microsoft Dynamics 365 for Customer Service is:
More Inspiring
Easier to Customize
More Respectful
Better at Integrating
Less Transparent
Less Caring
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.