Top Oracle Service Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
8.0
Composite
Score
+86
Emotional
Footprint
53
Reviews
Best Alternatives and Competitors to Oracle Service
Compare how Oracle Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
HubSpot
HubSpot Service Hub
8.7
Composite
Score
+87
Emotional
Footprint
252
Reviews
Reviews Say
Compared to Oracle Service, HubSpot Service Hub is:
More Respectful
More Caring
More Efficient
More Reliable
More Inspiring
Harder to Implement
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Freshworks
Freshdesk
8.5
Composite
Score
+83
Emotional
Footprint
127
Reviews
Reviews Say
Compared to Oracle Service, Freshdesk is:
More Respectful
More Efficient
More Reliable
Less Innovative
Worse at Training
Worse at Support
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
Zendesk
Zendesk for Service
8.2
Composite
Score
+77
Emotional
Footprint
160
Reviews
Reviews Say
Compared to Oracle Service, Zendesk for Service is:
Less Innovative
Worse at Training
Less Transparent
Worse at Support
Less Inspiring
Harder to Implement
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Salesforce.com Inc
Salesforce Service Cloud
8.1
Composite
Score
+81
Emotional
Footprint
139
Reviews
Reviews Say
Compared to Oracle Service, Salesforce Service Cloud is:
More Respectful
Harder to Implement
Worse at Training
Harder to Use
Less Transparent
Worse at Support
Service Cloud customer service software gives you faster, smarter customer support.
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Microsoft Corporation
Microsoft Dynamics 365 for Customer Service
7.9
Composite
Score
+82
Emotional
Footprint
138
Reviews
Reviews Say
Compared to Oracle Service, Microsoft Dynamics 365 for Customer Service is:
More Respectful
Harder to Implement
Less Transparent
Harder to Use
Worse at Training
Worse at Support
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
