Customer Service - Enterprise
Top Oracle CX Service Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.

8.0

Composite Score

+79

Emotional Footprint

41

Reviews

Best Alternatives and Competitors to Oracle CX Service

Compare how Oracle CX Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.3

Composite Score

+84

Emotional Footprint

208

Reviews

Reviews Say

Compared to Oracle CX Service, HubSpot Service Hub is:

More Respectful

More Efficient

More Reliable

More Caring

Better at Training

More Transparent

Freshworks

Freshdesk

8.1

Composite Score

+82

Emotional Footprint

90

Reviews

Reviews Say

Compared to Oracle CX Service, Freshdesk is:

More Efficient

More Reliable

More Respectful

More Inspiring

More Caring

Worse at Support

Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

7.9

Composite Score

+84

Emotional Footprint

118

Reviews

Reviews Say

Compared to Oracle CX Service, Microsoft Dynamics 365 for Customer Service is:

More Reliable

More Inspiring

More Respectful

More Innovative

Harder to Implement

Harder to Use

Help Scout Inc.

Help Scout

7.9

Composite Score

+79

Emotional Footprint

51

Reviews

Reviews Say

Compared to Oracle CX Service, Help Scout is:

More Reliable

More Efficient

More Respectful

More Caring

Less Transparent

Less Inspiring

Zendesk

Zendesk for Service

7.9

Composite Score

+82

Emotional Footprint

120

Reviews

Reviews Say

Compared to Oracle CX Service, Zendesk for Service is:

More Efficient

More Reliable

More Respectful

Worse at Support

Worse at Training

Less Innovative

Salesforce.com Inc

Salesforce Service Cloud

7.8

Composite Score

+82

Emotional Footprint

115

Reviews

Reviews Say

Compared to Oracle CX Service, Salesforce Service Cloud is:

More Reliable

More Efficient

More Respectful

More Innovative

More Caring

Harder to Implement