Customer Service - Enterprise
Top Microsoft Dynamics 365 for Customer Service Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.

7.6

Composite
Score

+81

Emotional
Footprint

136

Reviews

Best Alternatives and Competitors to Microsoft Dynamics 365 for Customer Service

Compare how Microsoft Dynamics 365 for Customer Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.7

Composite
Score

+87

Emotional
Footprint

249

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, HubSpot Service Hub is:

More Efficient

More Caring

Better at Training

Easier to Use

More Transparent

Easier to Implement

Freshworks

Freshdesk

8.5

Composite
Score

+83

Emotional
Footprint

126

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Freshdesk is:

More Efficient

Easier to Implement

Easier to Use

More Transparent

Better at Training

More Caring

Zendesk

Zendesk for Service

8.1

Composite
Score

+76

Emotional
Footprint

156

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Zendesk for Service is:

Easier to Implement

Less Inspiring

Less Innovative

Less Respectful

Harder to Customize

Less Caring

Oracle

Oracle Service

8.0

Composite
Score

+87

Emotional
Footprint

51

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Oracle Service is:

Easier to Implement

More Transparent

Better at Training

Easier to Use

More Caring

Better at Support

Salesforce.com Inc

Salesforce Service Cloud

7.9

Composite
Score

+81

Emotional
Footprint

136

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Salesforce Service Cloud is:

More Transparent

More Caring

Less Inspiring

Harder to Customize

Less Respectful

Worse at Integrating

Most Popular Microsoft Dynamics 365 for Customer Service Comparisons