Customer Service - Enterprise
Top Help Scout Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

7.9

Composite Score

+79

Emotional Footprint

51

Reviews

Best Alternatives and Competitors to Help Scout

Compare how Help Scout stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.3

Composite Score

+84

Emotional Footprint

207

Reviews

Reviews Say

Compared to Help Scout, HubSpot Service Hub is:

More Transparent

More Respectful

More Inspiring

More Efficient

More Innovative

Worse at Integrating

Freshworks

Freshdesk

8.1

Composite Score

+82

Emotional Footprint

90

Reviews

Reviews Say

Compared to Help Scout, Freshdesk is:

More Inspiring

More Transparent

More Efficient

Easier to Use

Worse at Integrating

Less Caring

Oracle

Oracle CX Service

7.9

Composite Score

+78

Emotional Footprint

40

Reviews

Reviews Say

Compared to Help Scout, Oracle CX Service is:

More Transparent

Less Reliable

Less Efficient

Less Respectful

Less Caring

Worse at Integrating

Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

7.9

Composite Score

+84

Emotional Footprint

118

Reviews

Reviews Say

Compared to Help Scout, Microsoft Dynamics 365 for Customer Service is:

More Inspiring

More Transparent

More Innovative

More Reliable

Harder to Implement

Worse at Training

Zendesk

Zendesk for Service

7.8

Composite Score

+81

Emotional Footprint

119

Reviews

Reviews Say

Compared to Help Scout, Zendesk for Service is:

More Transparent

More Efficient

More Inspiring

Worse at Integrating

Worse at Support

Worse at Training

Salesforce.com Inc

Salesforce Service Cloud

7.8

Composite Score

+82

Emotional Footprint

115

Reviews

Reviews Say

Compared to Help Scout, Salesforce Service Cloud is:

More Innovative

More Transparent

More Reliable

More Inspiring

Worse at Integrating

Worse at Training