Contact Center as a Service
Top Vonage Contact Center Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.

7.3

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Score

+85

Emotional
Footprint

23

Reviews

Best Alternatives and Competitors to Vonage Contact Center

Compare how Vonage Contact Center stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

NICE Ltd

NICE CXone

8.6

Composite
Score

+81

Emotional
Footprint

53

Reviews

Reviews Say

Compared to Vonage Contact Center, NICE CXone is:

Better at Integrating

Easier to Implement

Less Reliable

Less Innovative

Less Efficient

Less Caring

Five9

Five9 Intelligent Cloud Contact Center

8.5

Composite
Score

+86

Emotional
Footprint

56

Reviews

Reviews Say

Compared to Vonage Contact Center, Five9 Intelligent Cloud Contact Center is:

More Transparent

Easier to Customize

Better at Integrating

Easier to Implement

Better at Support

Less Efficient

Ujet Inc

UJET CCaaS

8.5

Composite
Score

+94

Emotional
Footprint

22

Reviews

Reviews Say

Compared to Vonage Contact Center, UJET CCaaS is:

Easier to Implement

More Transparent

Better at Integrating

Easier to Use

Better at Training

Better at Support

Genesys

Genesys Cloud CX

8.4

Composite
Score

+82

Emotional
Footprint

72

Reviews

Reviews Say

Compared to Vonage Contact Center, Genesys Cloud CX is:

Easier to Implement

Less Caring

Less Innovative

Less Efficient

Less Inspiring

Less Reliable

Call Center Studio

Call Center Studio

8.1

Composite
Score

+91

Emotional
Footprint

20

Reviews

Reviews Say

Compared to Vonage Contact Center, Call Center Studio is:

More Inspiring

Better at Support

Better at Training

Easier to Implement

Better at Integrating

Easier to Customize

Aircall Inc

Aircall

8.0

Composite
Score

+79

Emotional
Footprint

29

Reviews

Reviews Say

Compared to Vonage Contact Center, Aircall is:

Easier to Implement

Easier to Use

Better at Integrating

Less Innovative

Less Efficient

Less Caring

Talkdesk, Inc

Talkdesk CX Cloud

7.8

Composite
Score

+84

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Vonage Contact Center, Talkdesk CX Cloud is:

Better at Integrating

Better at Training

Easier to Use

Easier to Customize

Less Innovative

Less Caring

Twilio

Twilio Flex

7.8

Composite
Score

+90

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Vonage Contact Center, Twilio Flex is:

Better at Integrating

Easier to Customize

More Respectful

Easier to Implement

Better at Training

Less Reliable

ComputerTalk incorporated

ice Contact Center​

7.7

Composite
Score

+95

Emotional
Footprint

20

Reviews

Reviews Say

Compared to Vonage Contact Center, ice Contact Center​ is:

More Transparent

More Inspiring

Better at Support

Easier to Implement

More Respectful

More Innovative

Dialpad Inc

Dialpad Ai Contact Center

7.6

Composite
Score

+87

Emotional
Footprint

14

Reviews

Reviews Say

Compared to Vonage Contact Center, Dialpad Ai Contact Center is:

More Transparent

Easier to Implement

More Inspiring

Better at Integrating

Better at Training

Less Caring

8x8

8x8 Contact Center

7.6

Composite
Score

+81

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Vonage Contact Center, 8x8 Contact Center is:

Better at Integrating

Easier to Customize

Better at Support

Easier to Implement

Easier to Use

Less Caring

Avaya

Avaya Experience Platform

7.5

Composite
Score

+81

Emotional
Footprint

43

Reviews

Reviews Say

Compared to Vonage Contact Center, Avaya Experience Platform is:

Easier to Implement

Better at Support

More Transparent

Less Efficient

Less Reliable

Less Caring

Cisco Systems

Webex Contact Center

7.5

Composite
Score

+82

Emotional
Footprint

132

Reviews

Reviews Say

Compared to Vonage Contact Center, Webex Contact Center is:

Easier to Implement

Better at Integrating

Less Efficient

Less Transparent

Less Inspiring

Less Caring

Zendesk

Zendesk Talk

6.6

Composite
Score

+65

Emotional
Footprint

26

Reviews

Reviews Say

Compared to Vonage Contact Center, Zendesk Talk is:

Less Innovative

Less Caring

Less Reliable

Less Efficient

Less Inspiring

Less Respectful

Most Popular Vonage Contact Center Comparisons