Top Five9 Intelligent Cloud Contact Center Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Common Features
Multi Channel Intake Integration | Multi Channel Queue Management | Call Scripting and Call Flow Management | Screen Prompts | Workforce Management | Contact Center Analytics | Knowledge Management | Skills Based Routing | Call Recording | Contact Center Compliance Management | Ticket Management
8.5
Composite
Score
+86
Emotional
Footprint
56
Reviews
Best Alternatives and Competitors to Five9 Intelligent Cloud Contact Center
Compare how Five9 Intelligent Cloud Contact Center stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Genesys
Genesys Cloud CX
8.3
Composite
Score
+82
Emotional
Footprint
73
Reviews
Reviews Say
Compared to Five9 Intelligent Cloud Contact Center, Genesys Cloud CX is:
Less Caring
Less Innovative
Less Respectful
Worse at Support
Less Transparent
Harder to Customize
Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.
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NICE Ltd
NICE CXone
8.3
Composite
Score
+82
Emotional
Footprint
55
Reviews
Reviews Say
Compared to Five9 Intelligent Cloud Contact Center, NICE CXone is:
Less Reliable
Less Innovative
Less Caring
Less Transparent
Less Inspiring
Worse at Support
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Talkdesk, Inc
Talkdesk CX Cloud
7.8
Composite
Score
+84
Emotional
Footprint
38
Reviews
Reviews Say
Compared to Five9 Intelligent Cloud Contact Center, Talkdesk CX Cloud is:
More Inspiring
Better at Integrating
Easier to Use
Less Transparent
Less Caring
Less Innovative
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
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Avaya
Avaya Experience Platform
7.5
Composite
Score
+85
Emotional
Footprint
47
Reviews
Reviews Say
Compared to Five9 Intelligent Cloud Contact Center, Avaya Experience Platform is:
More Innovative
Less Reliable
Less Transparent
Worse at Training
Harder to Customize
Less Respectful
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Cisco Systems
Webex Contact Center
7.5
Composite
Score
+83
Emotional
Footprint
133
Reviews
Reviews Say
Compared to Five9 Intelligent Cloud Contact Center, Webex Contact Center is:
Less Transparent
Less Respectful
Less Inspiring
Less Caring
Harder to Customize
Less Reliable
Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service – with a seamless baton pass to a live agent when desired. Customer contact history at the agent’s fingertips ensures customers never have to repeat themselves, and agents are context- aware for every interaction. Webex Experience Management surveys provide insight into sentiment and a consistent pulse on customer experience.
Zendesk
Zendesk Talk
6.8
Composite
Score
+68
Emotional
Footprint
27
Reviews
Reviews Say
Compared to Five9 Intelligent Cloud Contact Center, Zendesk Talk is:
Less Innovative
Less Reliable
Less Caring
Less Respectful
Less Transparent
Less Inspiring
Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.
