Software Category

Customer Relationship Management

Software Reviews covers 93 products in the Customer Relationship Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our Customer Relationship Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review Buy Now / $2999
Category Features
  • Account and Contact Management
  • |
  • Activity and Workflow Management
  • |
  • Analytics and Reporting
  • |
  • Collaboration
  • |
  • Customer Service Management
  • |
  • Lead Management
  • |
  • Marketing Management
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  • Mobile
  • |
  • Quote, Contract, and Proposal
  • |
  • Sales Management
  • |
  • Telephony and Call Center Management

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.

Quad web

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products
Buy Now / $2999 Explore Scorecard
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Salesforce

Salesforce Sales Cloud

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

8.2

Overall Satisfaction

Overall
Satisfaction

99%

Plan to Renew

Plan to
Renew

+35

Emotional Footprint

Emotional
Footprint

351Reviews

Microsoft

Microsoft Dynamics CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

7.5

Overall Satisfaction

Overall
Satisfaction

94%

Plan to Renew

Plan to
Renew

+34

Emotional Footprint

Emotional
Footprint

94Reviews

Oracle

Oracle CRM

Only Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ).

7.3

Overall Satisfaction

Overall
Satisfaction

93%

Plan to Renew

Plan to
Renew

+35

Emotional Footprint

Emotional
Footprint

58Reviews

SugarCRM

SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution, helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM.

7.0

Overall Satisfaction

Overall
Satisfaction

88%

Plan to Renew

Plan to
Renew

+40

Emotional Footprint

Emotional
Footprint

19Reviews

SAP

SAP CRM

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

6.8

Overall Satisfaction

Overall
Satisfaction

95%

Plan to Renew

Plan to
Renew

+19

Emotional Footprint

Emotional
Footprint

57Reviews

Infor

Infor Customer Experience Suite

Accelerate customer engagement, drive profitability and deliver an enriched customer experience using Infor's Customer Experience Suite. This suite delivers alignment and operational efficiencies across all departments, resulting in optimal strategy execution and consistent customer experiences that will increase customer and brand loyalty.

6.6

Overall Satisfaction

Overall
Satisfaction

90%

Plan to Renew

Plan to
Renew

+25

Emotional Footprint

Emotional
Footprint

35Reviews

Oracle Peoplesoft

Oracle PeopleSoft CRM

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

9.0

Overall Satisfaction

Overall
Satisfaction

100%

Plan to Renew

Plan to
Renew

+0

Emotional Footprint

Emotional
Footprint

3Reviews

NetSuite

NetSuite CRM

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

8.4

Overall Satisfaction

Overall
Satisfaction

100%

Plan to Renew

Plan to
Renew

+0

Emotional Footprint

Emotional
Footprint

5Reviews

Nimble

Nimble Social CRM

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

8.1

Overall Satisfaction

Overall
Satisfaction

92%

Plan to Renew

Plan to
Renew

+25

Emotional Footprint

Emotional
Footprint

10Reviews

Sage

Sage CRM

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

8.0

Overall Satisfaction

Overall
Satisfaction

96%

Plan to Renew

Plan to
Renew

+33

Emotional Footprint

Emotional
Footprint

13Reviews
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