Software Category

Customer Relationship Management

Software Reviews covers 98 products in the Customer Relationship Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our Customer Relationship Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review Buy Now / $2999
Category Features
  • Account and Contact Management
  • |
  • Activity and Workflow Management
  • |
  • Analytics and Reporting
  • |
  • Collaboration
  • |
  • Customer Service Management
  • |
  • Lead Management
  • |
  • Marketing Management
  • |
  • Mobile
  • |
  • Quote, Contract, and Proposal
  • |
  • Sales Management
  • |
  • Telephony and Call Center Management

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.


Data is displayed as of most recent Data Quadrant Awards date on March 28, 2018.

Crm sales management data quadrant

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products
Buy Now / $2999 Explore Scorecard

Pipedrive

Pipedrive CRM

Pipedrive is the weapon of choice for salespeople in scaling companies - the sales CRM pipeline platform that makes selling simple. Pipedrive keeps things moving, stops tasks falling through the cracks and kills the tedium of admin. Founded by seasoned sales professionals in 2010 and trusted by over 70,000 customers across 170 countries and 100+ industries, Pipedrive is one of the of the fastest growing SaaS companies worldwide. Customers include companies like Teamwork, Postmates, Falcon Social, RE/MAX, Mixcloud and Discovery Channel.

9.2

Composite Score

Composite
Score

+95

Emotional Footprint

Emotional
Footprint

96%

Likeliness to Recommend

Likeliness
to Recommend

46Reviews

Salesforce

Salesforce Sales Cloud

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

8.1

Composite Score

Composite
Score

+57

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

377Reviews

Zoho

Zoho CRM

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

7.9

Composite Score

Composite
Score

+78

Emotional Footprint

Emotional
Footprint

78%

Likeliness to Recommend

Likeliness
to Recommend

28Reviews

SugarCRM

SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution, helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM.

7.6

Composite Score

Composite
Score

+71

Emotional Footprint

Emotional
Footprint

78%

Likeliness to Recommend

Likeliness
to Recommend

55Reviews

Infor

Infor CRM

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

7.3

Composite Score

Composite
Score

+57

Emotional Footprint

Emotional
Footprint

67%

Likeliness to Recommend

Likeliness
to Recommend

36Reviews

Microsoft

Microsoft Dynamics

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

7.2

Composite Score

Composite
Score

+54

Emotional Footprint

Emotional
Footprint

74%

Likeliness to Recommend

Likeliness
to Recommend

101Reviews

Oracle*

Oracle Sales Cloud

Engage customers earlier and accelerate and close more deals using Oracle Sales Cloud's complete, innovative, and proven sales solution.

7.1

Composite Score

Composite
Score

+51

Emotional Footprint

Emotional
Footprint

74%

Likeliness to Recommend

Likeliness
to Recommend

48Reviews

SAP

SAP CRM

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

6.8

Composite Score

Composite
Score

+54

Emotional Footprint

Emotional
Footprint

69%

Likeliness to Recommend

Likeliness
to Recommend

60Reviews