Software Category

Customer Relationship Management

Software Reviews covers 95 products in the Customer Relationship Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our Customer Relationship Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review Buy Now / $2999
Category Features
  • Account and Contact Management
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  • Account Segmentation
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  • Activity and Workflow Management
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  • Analytics and Reporting
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  • Collaboration
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  • Customer Service Management
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  • Email Marketing Automation
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  • Lead Management
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  • Marketing Management
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  • Mobile
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  • Quote, Contract, and Proposal
  • |
  • Sales Forecasting
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  • Sales Management
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  • Telephony and Call Center Management

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.

Quad bg

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products
Buy Now / $2999 Explore Scorecard

Zoho

Zoho CRM

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

7.9

Composite Score

Composite
Score

+72

Emotional Footprint

Emotional
Footprint

75%

Likeliness to Recommend

Likeliness
to Recommend

19Reviews

Salesforce

Salesforce Sales Cloud

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

7.8

Composite Score

Composite
Score

+55

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

364Reviews

Oracle

Oracle CX Cloud Suite

Only Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ).

7.8

Composite Score

Composite
Score

+61

Emotional Footprint

Emotional
Footprint

75%

Likeliness to Recommend

Likeliness
to Recommend

46Reviews

Infor

Infor Customer Experience Suite

Accelerate customer engagement, drive profitability and deliver an enriched customer experience using Infor's Customer Experience Suite. This suite delivers alignment and operational efficiencies across all departments, resulting in optimal strategy execution and consistent customer experiences that will increase customer and brand loyalty.

7.2

Composite Score

Composite
Score

+57

Emotional Footprint

Emotional
Footprint

67%

Likeliness to Recommend

Likeliness
to Recommend

36Reviews

Microsoft

Microsoft Dynamics

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

7.1

Composite Score

Composite
Score

+54

Emotional Footprint

Emotional
Footprint

75%

Likeliness to Recommend

Likeliness
to Recommend

97Reviews

SAP

SAP CRM

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

6.6

Composite Score

Composite
Score

+54

Emotional Footprint

Emotional
Footprint

69%

Likeliness to Recommend

Likeliness
to Recommend

59Reviews

SugarCRM

SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution, helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM.

--

Composite Score

Composite
Score

+75

Emotional Footprint

Emotional
Footprint

72%

Likeliness to Recommend

Likeliness
to Recommend

18Reviews

Sage

Sage CRM

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

--

Composite Score

Composite
Score

+81

Emotional Footprint

Emotional
Footprint

80%

Likeliness to Recommend

Likeliness
to Recommend

13Reviews