Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Analyze Activity Data | Analyze Discovery Data | Machine Learning | Data Visualization | Explainable and Trainable Algorithms | Event & Alert Management Automation | Incident Management Automation | Problem Management Automation | Change Control Automation | Performance & Capacity Management Automation | Security Operations Automation | Operational Task Automation
8.0
Composite Score
+79
Emotional Footprint
10
Reviews
Compare how ServiceNow Service Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
8.8
Composite Score
+96
Emotional Footprint
17
Reviews
Compared to ServiceNow Service Management, Dynatrace AIOps is:
More Respectful
More Transparent
More Efficient
More Caring
More Inspiring
More Reliable
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, their all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort.
8.4
Composite Score
+92
Emotional Footprint
15
Reviews
Compared to ServiceNow Service Management, TrueSight Operations Management is:
More Respectful
More Transparent
More Efficient
More Caring
More Inspiring
Easier to Use
TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.
8.4
Composite Score
+91
Emotional Footprint
17
Reviews
Compared to ServiceNow Service Management, AppDynamics is:
More Respectful
More Caring
More Efficient
More Reliable
Less Innovative
Worse at Support
AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
8.3
Composite Score
+86
Emotional Footprint
21
Reviews
Compared to ServiceNow Service Management, VuNet vuSmartMaps is:
More Respectful
More Efficient
More Caring
More Transparent
Less Innovative
Harder to Customize
The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.
8.0
Composite Score
+90
Emotional Footprint
12
Reviews
Compared to ServiceNow Service Management, New Relic AIOps is:
More Respectful
More Efficient
More Caring
More Transparent
More Reliable
Worse at Support
The observability platform for the modern enterprise. New Relic One lets you find, visualize, and understand everything that’s happening across your software environment. Cut through complexity, provide context, and see across artificial organizational boundaries, quickly finding and fixing problems. With our open, connected, and programmable platform, you can create more perfect software, experiences, and businesses.
8.0
Composite Score
+86
Emotional Footprint
11
Reviews
Compared to ServiceNow Service Management, Datadog is:
More Respectful
More Caring
More Transparent
Worse at Training
Harder to Customize
Worse at Support
Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.
7.8
Composite Score
+78
Emotional Footprint
15
Reviews
Compared to ServiceNow Service Management, Splunk AIops Platform is:
More Transparent
Worse at Support
Harder to Customize
Less Caring
Less Innovative
Worse at Training
Data chaos is everywhere, bringing with it more data than organizations know what to do with — at great volumes, different kinds and at ever-increasing speeds. At Splunk, we want you to embrace your data. Splunk, the Data-to-Everything Platform, empowers customers to use this explosion as an opportunity to drive effectiveness, productivity, insights and automation… to turn data into action, anywhere in the organization.
5.6
Composite Score
+32
Emotional Footprint
16
Reviews
Compared to ServiceNow Service Management, OpsRamp OpsQ is:
Less Reliable
Less Innovative
Less Transparent
Less Inspiring
Less Caring
Worse at Support
OpsRamp's artificial intelligence for IT operations (AIOps) solution, OpsQ, is the world's first service-centric AIOps platform with intelligent event management, powerful alert correlation, and rapid remediation.