AIOps
Top ServiceNow Service Management Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.0

Composite Score

+79

Emotional Footprint

10

Reviews

Best Alternatives and Competitors to ServiceNow Service Management

Compare how ServiceNow Service Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Dynatrace

Dynatrace AIOps

8.8

Composite Score

+96

Emotional Footprint

17

Reviews

Reviews Say

Compared to ServiceNow Service Management, Dynatrace AIOps is:

More Respectful

More Transparent

More Efficient

More Caring

More Inspiring

More Reliable

BMC Software, Inc.

TrueSight Operations Management

8.4

Composite Score

+92

Emotional Footprint

15

Reviews

Reviews Say

Compared to ServiceNow Service Management, TrueSight Operations Management is:

More Respectful

More Transparent

More Efficient

More Caring

More Inspiring

Easier to Use

Cisco Systems

AppDynamics

8.4

Composite Score

+91

Emotional Footprint

17

Reviews

Reviews Say

Compared to ServiceNow Service Management, AppDynamics is:

More Respectful

More Caring

More Efficient

More Reliable

Less Innovative

Worse at Support

Vunet Systems

VuNet vuSmartMaps

8.3

Composite Score

+86

Emotional Footprint

21

Reviews

Reviews Say

Compared to ServiceNow Service Management, VuNet vuSmartMaps is:

More Respectful

More Efficient

More Caring

More Transparent

Less Innovative

Harder to Customize

New Relic, Inc.

New Relic AIOps

8.0

Composite Score

+90

Emotional Footprint

12

Reviews

Reviews Say

Compared to ServiceNow Service Management, New Relic AIOps is:

More Respectful

More Efficient

More Caring

More Transparent

More Reliable

Worse at Support

Datadog

Datadog

8.0

Composite Score

+86

Emotional Footprint

11

Reviews

Reviews Say

Compared to ServiceNow Service Management, Datadog is:

More Respectful

More Caring

More Transparent

Worse at Training

Harder to Customize

Worse at Support

Splunk

Splunk AIops Platform

7.8

Composite Score

+78

Emotional Footprint

15

Reviews

Reviews Say

Compared to ServiceNow Service Management, Splunk AIops Platform is:

More Transparent

Worse at Support

Harder to Customize

Less Caring

Less Innovative

Worse at Training

OpsRamp Inc

OpsRamp OpsQ

5.6

Composite Score

+32

Emotional Footprint

16

Reviews

Reviews Say

Compared to ServiceNow Service Management, OpsRamp OpsQ is:

Less Reliable

Less Innovative

Less Transparent

Less Inspiring

Less Caring

Worse at Support