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Top ServiceNow IT Service Management Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.4

Composite
Score

+87

Emotional
Footprint

15

Reviews

Best Alternatives and Competitors to ServiceNow IT Service Management

Compare how ServiceNow IT Service Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Dynatrace

Dynatrace

9.1

Composite
Score

+98

Emotional
Footprint

28

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Dynatrace is:

More Caring

More Inspiring

More Transparent

More Efficient

Better at Integrating

Easier to Implement

Elastic

Elastic Observability

8.5

Composite
Score

+90

Emotional
Footprint

10

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Elastic Observability is:

More Respectful

More Inspiring

More Caring

Worse at Support

Harder to Customize

Worse at Training

Cisco Systems

AppDynamics

8.5

Composite
Score

+91

Emotional
Footprint

29

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, AppDynamics is:

More Caring

More Respectful

More Inspiring

Less Innovative

Worse at Support

Worse at Training

New Relic, Inc.

New Relic

8.4

Composite
Score

+87

Emotional
Footprint

28

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, New Relic is:

More Inspiring

More Caring

More Transparent

Easier to Customize

Less Innovative

Worse at Support

Splunk

Splunk IT Service Intelligence

8.3

Composite
Score

+91

Emotional
Footprint

32

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Splunk IT Service Intelligence is:

More Caring

More Inspiring

Worse at Support

Worse at Training

Harder to Customize

Harder to Implement

Datadog

Datadog

8.2

Composite
Score

+88

Emotional
Footprint

20

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Datadog is:

More Caring

More Transparent

More Respectful

Less Innovative

Worse at Training

Worse at Support

Vunet Systems

VuNet vuSmartMaps

8.2

Composite
Score

+86

Emotional
Footprint

21

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, VuNet vuSmartMaps is:

More Caring

More Respectful

More Efficient

Less Innovative

Less Reliable

Harder to Customize

BigPanda Inc.

BigPanda

8.1

Composite
Score

+84

Emotional
Footprint

23

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, BigPanda is:

More Caring

More Efficient

Harder to Customize

Less Innovative

Worse at Training

Worse at Support

BMC Software

BMC TrueSight Operations Management

7.9

Composite
Score

+85

Emotional
Footprint

24

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, BMC TrueSight Operations Management is:

More Caring

More Respectful

Worse at Training

Harder to Customize

Worse at Support

Less Transparent

Moogsoft

Moogsoft

7.5

Composite
Score

+67

Emotional
Footprint

13

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Moogsoft is:

Less Reliable

Less Inspiring

Less Transparent

Less Innovative

Harder to Customize

Worse at Support

Most Popular ServiceNow IT Service Management Comparisons