Top ice Contact Center Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.
Common Features
Multi Channel Intake Integration | Multi Channel Queue Management | Call Scripting and Call Flow Management | Screen Prompts | Workforce Management | Contact Center Analytics | Knowledge Management | Contact Center Compliance Management | Ticket Management | Skills Based Routing | Call Recording
7.7
Composite
Score
+95
Emotional
Footprint
20
Reviews
Best Alternatives and Competitors to ice Contact Center
Compare how ice Contact Center stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
NICE Ltd
NICE CXone
8.6
Composite
Score
+81
Emotional
Footprint
53
Reviews
Reviews Say
Compared to ice Contact Center, NICE CXone is:
Less Inspiring
Less Reliable
Less Innovative
Less Efficient
Less Caring
Less Transparent
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Five9
Five9 Intelligent Cloud Contact Center
8.5
Composite
Score
+86
Emotional
Footprint
56
Reviews
Reviews Say
Compared to ice Contact Center, Five9 Intelligent Cloud Contact Center is:
Less Inspiring
Less Efficient
Less Innovative
Less Caring
Less Transparent
Worse at Support
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Ujet Inc
UJET CCaaS
8.5
Composite
Score
+94
Emotional
Footprint
22
Reviews
Reviews Say
Compared to ice Contact Center, UJET CCaaS is:
Better at Integrating
Easier to Use
Better at Training
Less Caring
Less Reliable
Less Transparent
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Genesys
Genesys Cloud CX
8.4
Composite
Score
+82
Emotional
Footprint
72
Reviews
Reviews Say
Compared to ice Contact Center, Genesys Cloud CX is:
Less Caring
Less Inspiring
Less Innovative
Less Transparent
Less Efficient
Worse at Support
Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.
Call Center Studio
Call Center Studio
8.1
Composite
Score
+91
Emotional
Footprint
20
Reviews
Reviews Say
Compared to ice Contact Center, Call Center Studio is:
Better at Integrating
Better at Training
Less Transparent
Less Caring
Less Innovative
Less Efficient
CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.
Aircall Inc
Aircall
8.0
Composite
Score
+79
Emotional
Footprint
29
Reviews
Reviews Say
Compared to ice Contact Center, Aircall is:
Less Innovative
Less Efficient
Less Inspiring
Less Caring
Less Transparent
Less Respectful
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Talkdesk, Inc
Talkdesk CX Cloud
7.8
Composite
Score
+84
Emotional
Footprint
38
Reviews
Reviews Say
Compared to ice Contact Center, Talkdesk CX Cloud is:
Better at Integrating
Less Transparent
Less Innovative
Less Caring
Less Efficient
Worse at Support
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Twilio
Twilio Flex
7.8
Composite
Score
+90
Emotional
Footprint
23
Reviews
Reviews Say
Compared to ice Contact Center, Twilio Flex is:
Better at Integrating
Less Reliable
Less Transparent
Less Innovative
Less Inspiring
Worse at Support
Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.
Dialpad Inc
Dialpad Ai Contact Center
7.6
Composite
Score
+87
Emotional
Footprint
14
Reviews
Reviews Say
Compared to ice Contact Center, Dialpad Ai Contact Center is:
Better at Integrating
Less Respectful
Less Efficient
Less Caring
Less Innovative
Worse at Support
Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.
8x8
8x8 Contact Center
7.6
Composite
Score
+81
Emotional
Footprint
12
Reviews
Reviews Say
Compared to ice Contact Center, 8x8 Contact Center is:
Better at Integrating
Less Inspiring
Less Caring
Less Innovative
Less Efficient
Less Reliable
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Avaya
Avaya Experience Platform
7.5
Composite
Score
+81
Emotional
Footprint
43
Reviews
Reviews Say
Compared to ice Contact Center, Avaya Experience Platform is:
Less Efficient
Less Inspiring
Less Reliable
Less Transparent
Less Caring
Worse at Support
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Cisco Systems
Webex Contact Center
7.5
Composite
Score
+82
Emotional
Footprint
132
Reviews
Reviews Say
Compared to ice Contact Center, Webex Contact Center is:
Less Transparent
Less Inspiring
Less Efficient
Less Respectful
Less Caring
Less Innovative
Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service – with a seamless baton pass to a live agent when desired. Customer contact history at the agent’s fingertips ensures customers never have to repeat themselves, and agents are context- aware for every interaction. Webex Experience Management surveys provide insight into sentiment and a consistent pulse on customer experience.
Vonage
Vonage Contact Center
7.3
Composite
Score
+85
Emotional
Footprint
23
Reviews
Reviews Say
Compared to ice Contact Center, Vonage Contact Center is:
Less Transparent
Less Inspiring
Worse at Support
Harder to Implement
Less Respectful
Less Innovative
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Zendesk
Zendesk Talk
6.6
Composite
Score
+65
Emotional
Footprint
26
Reviews
Reviews Say
Compared to ice Contact Center, Zendesk Talk is:
Less Innovative
Less Caring
Less Reliable
Less Inspiring
Less Efficient
Less Transparent
Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.