Contact Center as a Service
Top ice Contact Center​ Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.

8.8

Composite Score

+93

Emotional Footprint

12

Reviews

Best Alternatives and Competitors to ice Contact Center​

Compare how ice Contact Center​ stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Call Center Studio

Call Center Studio

8.4

Composite Score

+90

Emotional Footprint

18

Reviews

Reviews Say

Compared to ice Contact Center​, Call Center Studio is:

Less Transparent

Less Caring

Less Innovative

Less Efficient

Less Respectful

Harder to Customize

Five9

Five9 Virtual Contact Center

8.4

Composite Score

+91

Emotional Footprint

21

Reviews

Reviews Say

Compared to ice Contact Center​, Five9 Virtual Contact Center is:

Less Transparent

Less Inspiring

Harder to Use

Worse at Training

Less Innovative

Less Respectful

Twilio

Twilio Flex

8.3

Composite Score

+88

Emotional Footprint

22

Reviews

Reviews Say

Compared to ice Contact Center​, Twilio Flex is:

Less Reliable

Less Transparent

Less Innovative

Harder to Customize

Less Inspiring

Worse at Support

Avaya

Avaya OneCloud

8.2

Composite Score

+88

Emotional Footprint

40

Reviews

Reviews Say

Compared to ice Contact Center​, Avaya OneCloud is:

Less Caring

Less Efficient

Harder to Customize

Less Inspiring

Less Reliable

Less Transparent

NICE Ltd

NICE

8.2

Composite Score

+78

Emotional Footprint

44

Reviews

Reviews Say

Compared to ice Contact Center​, NICE is:

Less Inspiring

Less Innovative

Less Efficient

Less Caring

Less Reliable

Less Transparent

Genesys

Genesys Cloud CX

8.2

Composite Score

+80

Emotional Footprint

32

Reviews

Reviews Say

Compared to ice Contact Center​, Genesys Cloud CX is:

Less Inspiring

Less Efficient

Less Caring

Less Innovative

Harder to Customize

Less Respectful

CloudTalk

CloudTalk

8.0

Composite Score

+82

Emotional Footprint

11

Reviews

Reviews Say

Compared to ice Contact Center​, CloudTalk is:

Less Reliable

Less Inspiring

Less Transparent

Less Innovative

Harder to Customize

Less Efficient

Zendesk

Zendesk Talk

7.8

Composite Score

+74

Emotional Footprint

21

Reviews

Reviews Say

Compared to ice Contact Center​, Zendesk Talk is:

Less Caring

Less Innovative

Less Reliable

Less Inspiring

Less Efficient

Less Transparent

Talkdesk, Inc

Talkdesk CX Cloud

7.8

Composite Score

+75

Emotional Footprint

30

Reviews

Reviews Say

Compared to ice Contact Center​, Talkdesk CX Cloud is:

Less Innovative

Less Transparent

Less Caring

Less Efficient

Less Reliable

Less Inspiring

Cisco Systems

Cisco Webex Contact Center

7.8

Composite Score

+80

Emotional Footprint

127

Reviews

Reviews Say

Compared to ice Contact Center​, Cisco Webex Contact Center is:

Less Transparent

Less Inspiring

Less Efficient

Less Caring

Less Respectful

Less Innovative

Aircall Inc

Aircall

7.6

Composite Score

+68

Emotional Footprint

19

Reviews

Reviews Say

Compared to ice Contact Center​, Aircall is:

Less Inspiring

Less Innovative

Less Efficient

Less Caring

Less Transparent

Less Reliable

Vonage

Vonage Contact Center

7.4

Composite Score

+89

Emotional Footprint

13

Reviews

Reviews Say

Compared to ice Contact Center​, Vonage Contact Center is:

Harder to Implement

Harder to Use

Worse at Support

Worse at Training

Less Transparent

Less Respectful

RingCentral, Inc

RingCentral Contact Center

7.4

Composite Score

+70

Emotional Footprint

11

Reviews

Reviews Say

Compared to ice Contact Center​, RingCentral Contact Center is:

Less Caring

Less Inspiring

Less Reliable

Less Efficient

Less Innovative

Less Transparent

Aspect Software Inc

Alvaria Cloud

7.4

Composite Score

+78

Emotional Footprint

24

Reviews

Reviews Say

Compared to ice Contact Center​, Alvaria Cloud is:

Less Reliable

Less Caring

Less Transparent

Less Innovative

Harder to Customize

Less Respectful

Evolve IP, LLC.

Evolve IP CCaaS

7.1

Composite Score

+73

Emotional Footprint

16

Reviews

Reviews Say

Compared to ice Contact Center​, Evolve IP CCaaS is:

Less Inspiring

Less Innovative

Less Caring

Harder to Customize

Less Transparent

Less Respectful