Contact Center as a Service
Top ice Contact Center​ Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.

7.7

Composite
Score

+95

Emotional
Footprint

20

Reviews

Best Alternatives and Competitors to ice Contact Center​

Compare how ice Contact Center​ stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

NICE Ltd

NICE CXone

8.6

Composite
Score

+81

Emotional
Footprint

53

Reviews

Reviews Say

Compared to ice Contact Center​, NICE CXone is:

Less Inspiring

Less Reliable

Less Innovative

Less Efficient

Less Caring

Less Transparent

Five9

Five9 Intelligent Cloud Contact Center

8.5

Composite
Score

+86

Emotional
Footprint

56

Reviews

Reviews Say

Compared to ice Contact Center​, Five9 Intelligent Cloud Contact Center is:

Less Inspiring

Less Efficient

Less Innovative

Less Caring

Less Transparent

Worse at Support

Ujet Inc

UJET CCaaS

8.5

Composite
Score

+94

Emotional
Footprint

22

Reviews

Reviews Say

Compared to ice Contact Center​, UJET CCaaS is:

Better at Integrating

Easier to Use

Better at Training

Less Caring

Less Reliable

Less Transparent

Genesys

Genesys Cloud CX

8.4

Composite
Score

+82

Emotional
Footprint

72

Reviews

Reviews Say

Compared to ice Contact Center​, Genesys Cloud CX is:

Less Caring

Less Inspiring

Less Innovative

Less Transparent

Less Efficient

Worse at Support

Call Center Studio

Call Center Studio

8.1

Composite
Score

+91

Emotional
Footprint

20

Reviews

Reviews Say

Compared to ice Contact Center​, Call Center Studio is:

Better at Integrating

Better at Training

Less Transparent

Less Caring

Less Innovative

Less Efficient

Aircall Inc

Aircall

8.0

Composite
Score

+79

Emotional
Footprint

29

Reviews

Reviews Say

Compared to ice Contact Center​, Aircall is:

Less Innovative

Less Efficient

Less Inspiring

Less Caring

Less Transparent

Less Respectful

Talkdesk, Inc

Talkdesk CX Cloud

7.8

Composite
Score

+84

Emotional
Footprint

38

Reviews

Reviews Say

Compared to ice Contact Center​, Talkdesk CX Cloud is:

Better at Integrating

Less Transparent

Less Innovative

Less Caring

Less Efficient

Worse at Support

Twilio

Twilio Flex

7.8

Composite
Score

+90

Emotional
Footprint

23

Reviews

Reviews Say

Compared to ice Contact Center​, Twilio Flex is:

Better at Integrating

Less Reliable

Less Transparent

Less Innovative

Less Inspiring

Worse at Support

Dialpad Inc

Dialpad Ai Contact Center

7.6

Composite
Score

+87

Emotional
Footprint

14

Reviews

Reviews Say

Compared to ice Contact Center​, Dialpad Ai Contact Center is:

Better at Integrating

Less Respectful

Less Efficient

Less Caring

Less Innovative

Worse at Support

8x8

8x8 Contact Center

7.6

Composite
Score

+81

Emotional
Footprint

12

Reviews

Reviews Say

Compared to ice Contact Center​, 8x8 Contact Center is:

Better at Integrating

Less Inspiring

Less Caring

Less Innovative

Less Efficient

Less Reliable

Avaya

Avaya Experience Platform

7.5

Composite
Score

+81

Emotional
Footprint

43

Reviews

Reviews Say

Compared to ice Contact Center​, Avaya Experience Platform is:

Less Efficient

Less Inspiring

Less Reliable

Less Transparent

Less Caring

Worse at Support

Cisco Systems

Webex Contact Center

7.5

Composite
Score

+82

Emotional
Footprint

132

Reviews

Reviews Say

Compared to ice Contact Center​, Webex Contact Center is:

Less Transparent

Less Inspiring

Less Efficient

Less Respectful

Less Caring

Less Innovative

Vonage

Vonage Contact Center

7.3

Composite
Score

+85

Emotional
Footprint

23

Reviews

Reviews Say

Compared to ice Contact Center​, Vonage Contact Center is:

Less Transparent

Less Inspiring

Worse at Support

Harder to Implement

Less Respectful

Less Innovative

Zendesk

Zendesk Talk

6.6

Composite
Score

+65

Emotional
Footprint

26

Reviews

Reviews Say

Compared to ice Contact Center​, Zendesk Talk is:

Less Innovative

Less Caring

Less Reliable

Less Inspiring

Less Efficient

Less Transparent

Most Popular ice Contact Center​ Comparisons