Emotional Footprint Awards 2023
Secure Web Gateways - Enterprise
SoftwareReviews names FortiWeb and Forcepoint Secure Web Gateway as Secure Web Gateways - Enterprise Emotional Footprint Award Winners.
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Secure Web Gateways - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Fortinet
FortiWeb
FortiWeb Web Application Firewalls provide specialized, layered web application threat protection for medium/large enterprises, application service providers, and SaaS providers. FortiWeb Web Application Firewalls protect web-based applications and internet-facing data from attack and breaches.
9.1
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Forcepoint LLC
Forcepoint Secure Web Gateway
Proactively secure the web with advanced, real-time threat defenses—full content inspection and in-line security scanning help mitigate risk and protect against malware.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
Skyhigh Security
Skyhigh Secure Web Gateway
Skyhigh Security Secure Web Gateway (SWG) is the intelligent, cloud-native web security solution that connects and secures your workforce from malicious websites and cloud apps—from anywhere, any application, and any device.
8.6
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Cisco Systems
Cisco Secure Web Appliance
Get advanced threat defense, advanced malware protection, application visibility and control, insightful reporting, and secure mobility. The Cisco Secure Web Appliance combines all of these forms of protection and more in a single solution.
8.6
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Zscaler
Zscaler Secure Web Security
Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering.
8.2
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Broadcom Inc.
Edge Secure Web Gateway
Advanced, cloud-enabled network security for anyone, anywhere, any device
8.1
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
