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Emotional Footprint Awards 2023

Secure Web Gateways - Enterprise


SoftwareReviews names FortiWeb and Forcepoint Secure Web Gateway as Secure Web Gateways - Enterprise Emotional Footprint Award Winners.


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Secure Web Gateways - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Fortinet

FortiWeb

FortiWeb Web Application Firewalls provide specialized, layered web application threat protection for medium/large enterprises, application service providers, and SaaS providers. FortiWeb Web Application Firewalls protect web-based applications and internet-facing data from attack and breaches.

9.1

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
34Reviews

Forcepoint LLC

Forcepoint Secure Web Gateway

Proactively secure the web with advanced, real-time threat defenses—full content inspection and in-line security scanning help mitigate risk and protect against malware.

8.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
18Reviews

Other Evaluated Vendors


Skyhigh Security

Skyhigh Secure Web Gateway

Skyhigh Security Secure Web Gateway (SWG) is the intelligent, cloud-native web security solution that connects and secures your workforce from malicious websites and cloud apps—from anywhere, any application, and any device.

8.6

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 92% Positive
19Reviews

Cisco Systems

Cisco Secure Web Appliance

Get advanced threat defense, advanced malware protection, application visibility and control, insightful reporting, and secure mobility. The Cisco Secure Web Appliance combines all of these forms of protection and more in a single solution.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 92% Positive
19Reviews

Zscaler

Zscaler Secure Web Security

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering.

8.2

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 86% Positive
20Reviews

Broadcom Inc.

Edge Secure Web Gateway

Advanced, cloud-enabled network security for anyone, anywhere, any device

8.1

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 87% Positive
31Reviews

For the full list of vendors in this space, click here.

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