Hyland Software

Alfresco Platform

6.6 /10

What is Alfresco Platform?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

Company Details

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Alfresco Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco Platform.

77 Likeliness to Recommend

81 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco Platform?

25% Negative

10% Neutral

65% Positive

Pros

Over Delivered
Friendly Negotiation
Client's Interest First
Enables Productivity

Cons

Wastes Time
Less Transparent

Feature Ratings

Average 82

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Approvals Esignatures

File Conversion

Access Permissions Management

Ediscovery Audit Trail

Vendor Capability Ratings

Average 76

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Alfresco Platform Screenshots

Alfresco Platform Reviews

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Very useful but difficult to master for daily use

Likeliness to Recommend

3 /10

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Enables Productivity

Cons

Slower Product Innovation
Less Caring
Less Generous

Hunner M.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

My Experience With Alfresco Content Services

Likeliness to Recommend

9 /10

What differentiates Alfresco Platform from other similar products?

With Alfresco Content Services offers scalable performance in addition to the much needed 24/7 support to businesses. These are two aspects that are not so common with the competitors.

What is your favorite aspect of this product?

I like that Alfresco Content Services is scalable and therefore we can pay for what we need and optimize performance when need be The software is secure and since it is available on cloud, it is readily accessible which is important for a business content management tool.

What do you dislike most about this product?

Besides the user interface that looks outdated, everything about Alfresco Content Services is amazing

What recommendations would you give to someone considering this product?

I have used Alfresco Content Services and it has not disappointed and therefore if you are considering it, I can guarantee you it will meet your business needs more so because it is scalable and affordable.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

ADITYA R.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Feature rich, easy to customize,

Likeliness to Recommend

9 /10

What differentiates Alfresco Platform from other similar products?

• Most feature-rich tool I have ever seen • Great tool for Document management Powered with innovative RestAPI for integrations • It is very simple to perform customization • Makes it easy to access the current updates

What is your favorite aspect of this product?

• Backed with Cloud which allows users to access the documents from any part of the world • Great support from the community • Streamlines the process of content management

What do you dislike most about this product?

• User interface needs customization as it is not very engaging • Efforts must be laid to integrate it with social media • Higher level of dependency on partner solution for imaging, OCR, and content capturing

What recommendations would you give to someone considering this product?

• Widely used as a backend document management service but efforts should be made to improve the front end • It is challenging for people over 45+ years of age to learn it. Must launch intuitive tutorials to facilitate everyone in learning & using it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alfresco Platform

What is Alfresco Platform?

Company Details

Need Assistance?

Alfresco Platform Ratings

77 Likeliness to Recommend

81 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Alfresco Platform?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Capture Channels Variety of ways a file can be ingested into the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alfresco Platform Screenshots

Workspace

Control Center

Alfresco Platform Reviews

Very useful but difficult to master for daily use

Likeliness to Recommend

Pros

Cons

Hunner M.

My Experience With Alfresco Content Services

Likeliness to Recommend

Pros

ADITYA R.

Feature rich, easy to customize,

Likeliness to Recommend

Pros

Feature Ratings

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Approvals Esignatures

File Conversion

Access Permissions Management

Ediscovery Audit Trail

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training