Zuora CPQ Logo
Zuora CPQ Logo
Zuora Inc

Zuora CPQ

6.4 /10
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Zuora CPQ
6.4 /10

What is Zuora CPQ?

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

Company Details

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Awards & Recognition

Zuora CPQ won the following awards in the Configure, Price, Quote category

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Zuora CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zuora CPQ.

76 Likeliness to Recommend

94 Plan to Renew

62 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zuora CPQ?

14% Negative
13% Neutral
73% Positive

Pros

  • Altruistic
  • Respectful
  • Effective Service
  • Performance Enhancing

Cons

  • Under Delivered
  • Less Friendly Negotiation

Feature Ratings

Average 70

Renewal Management

76

Rules Engine

74

Multi Currency

74

Catalog Management

74

Visual Configuration

73

Product and Service Configuration

72

Reporting and Analytics

72

Guided Selling

71

Quote Development and Administration

69

Application Integration

68

Discounting Management

67

Vendor Capability Ratings

Average 66

Ease of Implementation

73

Availability and Quality of Training

71

Business Value Created

70

Quality of Features

70

Product Strategy and Rate of Improvement

68

Breadth of Features

67

Ease of Customization

65

Usability and Intuitiveness

65

Ease of IT Administration

63

Ease of Data Integration

61

Vendor Support

58

Zuora CPQ Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Features dissapoints

Likeliness to Recommend

5 /10

Pros

  • Includes Product Enhancements
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Efficient Service

Dylan C.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Good product

Likeliness to Recommend

7 /10

What differentiates Zuora CPQ from other similar products?

Zuora has an easy platform to navigate

What is your favorite aspect of this product?

It does integrate with SFDC fairly easily

What do you dislike most about this product?

There does take a significant amount of technical skills to implement this product in the most efficient way possible

What recommendations would you give to someone considering this product?

It's a great billing platform and for usage billing it gets the job done

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

Magreat W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Good reporting and overall tracking

Likeliness to Recommend

9 /10

What differentiates Zuora CPQ from other similar products?

For our company, being able to suspend client accounts without cancellations has been quite helpful. Additionally, packaged bundles utilize it to update our CRM with billing information, automate billing, and send billing email reminders. Zuora is a powerful platform that enables us to input billing data into our CRM, such as renewal dates, so that our renewals team can guarantee that clients have a positive renewal experience.

What is your favorite aspect of this product?

Zuora is used throughout our company for everything from making one-time purchases and yearly membership subscriptions to issuing refunds and incentives. In respect of a billing system targeted at large businesses, I believe Zuora to be one of the most comprehensive software packages because of its significant scalability. Zuora CPQ is also used by us to handle forms and get quotations.

What do you dislike most about this product?

Due to the software's robustness and the variety of features and potentialities it possesses, Zuora has a very slow learning curve. Because of this, it is important to concentrate on training new users because this issue frequently arises. The lack of analytics raises concerns about the timeliness and accuracy of the data. Although they were kind, no one ever went above.

What recommendations would you give to someone considering this product?

For subscription businesses to be able to bill their clients, Zuora is a fantastic solution. According to business requirements, the rules engine in Zuora CPQ may add, change, or remove goods. Additionally, it permits packaging, including the collection of popular features into editions.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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