What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Emma Sophia R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2020
functionality in every aspect
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has benefited me in various business meetings, with various functionalities for internal and external use such as chat, video webinars and conference rooms, thus adapting to my needs in real time. Recording functions are kept up to date.
What is your favorite aspect of this product?
- The ease of use is truly unmatched. - Having a web and desktop application, and a mobile version allows the greatest accessibility for anyone. - Allows you to schedule meetings in advance and send the invitation by email. - I can share images, documents, screen, files and links without problems. -The image and audio quality is very good, even much better than other platforms.
What do you dislike most about this product?
There is only one feature that I do not like is the session in the free version, I know it is free and there should be a difference between the free version and the paid version, but maybe they could increase the time of each free session to 1 hour and 45 minutes. .
What recommendations would you give to someone considering this product?
During this Covid-19 pandemic, it's easy to stay connected and have meetings. Zoom will provide the functionalities you need to organize a meeting that is easy to join for users from different locations.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Security Protects
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2020
Such a better tool than competitors!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Security Frustrates
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2020
High quality service, and popular with many.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity