What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Real User Monitoring
Augmented Reality Remote Assistance
Attended and Unattended Remote Access
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Zoho Assist Reviews
Agatha A.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Sep 2024
Reliable and first
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
It's having a very longer trial period of 14 days to test the solution before making a purchase
What is your favorite aspect of this product?
It's first and with intruitive user interface which is essentially easier to navigate around the tool especially during a recording
What do you dislike most about this product?
Zoho assist is too slow to initiate a new session meeting remotely as requires instructions
What recommendations would you give to someone considering this product?
Zoho assist is good for remote assistance especially for technical cases but it can be expensive to use
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Sajin T.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use, Easy to Implement. Fantastic product
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
cost effective wide options to features api accepted
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
it mostly satisfies my needs, so currently no dislikes
What recommendations would you give to someone considering this product?
if you are looking for a simple but powerful in features.definitely consider this one.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vaibhav M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Pricey and easy to deploy and implement
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Zoho assist integrates well with Intercom and Zoho desk where a session can be directed right from the chat tool and the integration does not require technical knowledge
What is your favorite aspect of this product?
I like the pricing of the tool, despite the larger amount of features in the tool, the tool is priced fairly that our support operators can all use it at the single license pricing. Also the tool is fast easy and secure. Zoho assist also allows transferring of files remotely from any computer without using intermediate storage like USB and or any FTP tool
What do you dislike most about this product?
It requires a stable internet connection to work properly. Session recording takes a lot of time to complete using Zoho assist tool which makes it hard to have the recorded event exported.
What recommendations would you give to someone considering this product?
Yes, I would recommend the tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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