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Zoho Assist Logo Award Winner Product Badge
Zoho

Zoho Assist

8.6 /10
Category
Zoho Assist
8.6 /10

What is Zoho Assist?

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

Company Details


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Awards & Recognition

Zoho Assist won the following awards in the Remote Support category

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Zoho Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Assist.

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Assist?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Remote Control

93

Remote Support

88

Real User Monitoring

87

Augmented Reality Remote Assistance

84

Attended and Unattended Remote Access

83

Web & Desktop Conferencing

83

Intelligence Reports

82

Audit Management

82

Discovery

79

Role-Based Access Controls

75

Vendor Capability Ratings

Average 85

Ease of Data Integration

91

Ease of IT Administration

90

Ease of Implementation

89

Business Value Created

88

Breadth of Features

85

Usability and Intuitiveness

85

Quality of Features

84

Vendor Support

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Availability and Quality of Training

80

Zoho Assist Reviews

Agatha A.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Reliable and first

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

It's having a very longer trial period of 14 days to test the solution before making a purchase

What is your favorite aspect of this product?

It's first and with intruitive user interface which is essentially easier to navigate around the tool especially during a recording

What do you dislike most about this product?

Zoho assist is too slow to initiate a new session meeting remotely as requires instructions

What recommendations would you give to someone considering this product?

Zoho assist is good for remote assistance especially for technical cases but it can be expensive to use

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sajin T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, Easy to Implement. Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

cost effective wide options to features api accepted

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

it mostly satisfies my needs, so currently no dislikes

What recommendations would you give to someone considering this product?

if you are looking for a simple but powerful in features.definitely consider this one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaibhav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Pricey and easy to deploy and implement

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

Zoho assist integrates well with Intercom and Zoho desk where a session can be directed right from the chat tool and the integration does not require technical knowledge

What is your favorite aspect of this product?

I like the pricing of the tool, despite the larger amount of features in the tool, the tool is priced fairly that our support operators can all use it at the single license pricing. Also the tool is fast easy and secure. Zoho assist also allows transferring of files remotely from any computer without using intermediate storage like USB and or any FTP tool

What do you dislike most about this product?

It requires a stable internet connection to work properly. Session recording takes a lot of time to complete using Zoho assist tool which makes it hard to have the recorded event exported.

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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