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Yellow.ai Logo
Yellow.ai

Yellow.ai

8.0 /10
Category
Yellow.ai
8.0 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

84 Likeliness to Recommend

3
Since last award

98 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

9% Negative
3% Neutral
88% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Saves Time
  • Fair

Feature Ratings

Average 72

Workflow Processing

76

Intent Extraction

76

Other Integrations

74

Personalized Service

74

Natural Language Processing

74

Artificial Intelligence Engine

70

Learning and Adaptability

69

Leads Generation

69

Vendor Capability Ratings

Average 72

Product Strategy and Rate of Improvement

76

Business Value Created

75

Breadth of Features

75

Ease of Implementation

75

Quality of Features

74

Usability and Intuitiveness

74

Ease of Data Integration

71

Ease of Customization

71

Availability and Quality of Training

69

Vendor Support

67

Ease of IT Administration

67

Yellow.ai Reviews

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but limited in advanced features.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai is different because it mixes AI with an easy-to-use visual interface, allowing businesses to create and manage chatbots and voice assistants without needing a lot of coding knowledge.

What is your favorite aspect of this product?

My favorite aspect of Yellow.ai is its intuitive visual interface, which makes it simple for anyone to design and manage chatbots without requiring technical skills.

What do you dislike most about this product?

What I dislike most about Yellow.ai is that some advanced features can be limited, which might restrict more complex bot functionalities for users looking for deeper customization.

What recommendations would you give to someone considering this product?

If you're considering Yellow.ai, start with simple projects to get a feel for how it works, and make sure it fits your needs before diving into the more advanced features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2024

"Chat Brilliance: Effortless Engagement!"

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Shivam Singh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use, but limited in advanced features.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

What makes Yellow.ai different is its easy-to-use interface and smart AI features, which let businesses build engaging chatbots and voice assistants without needing a lot of coding knowledge.

What is your favorite aspect of this product?

My favorite aspect of Yellow.ai is its intuitive design, which makes it simple for users to create and customize chatbots without needing to be technical experts. This accessibility helps teams quickly launch engaging conversations.

What do you dislike most about this product?

What I dislike most about Yellow.ai is that while it's user-friendly, some advanced features may lack depth, making it harder to implement more complex use cases without additional customization.

What recommendations would you give to someone considering this product?

If you're thinking about using Yellow.ai, I suggest trying out the demos first to see if it meets your needs and checking if it can handle the specific tasks you want to achieve.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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