What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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84 Likeliness to Recommend
3
Since last award
98 Plan to Renew
1
Since last award
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Saves Time
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Other Integrations
Personalized Service
Natural Language Processing
Artificial Intelligence Engine
Learning and Adaptability
Leads Generation
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Yellow.ai Reviews
Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
User-friendly, but limited in advanced features.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai is different because it mixes AI with an easy-to-use visual interface, allowing businesses to create and manage chatbots and voice assistants without needing a lot of coding knowledge.
What is your favorite aspect of this product?
My favorite aspect of Yellow.ai is its intuitive visual interface, which makes it simple for anyone to design and manage chatbots without requiring technical skills.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that some advanced features can be limited, which might restrict more complex bot functionalities for users looking for deeper customization.
What recommendations would you give to someone considering this product?
If you're considering Yellow.ai, start with simple projects to get a feel for how it works, and make sure it fits your needs before diving into the more advanced features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
"Chat Brilliance: Effortless Engagement!"
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to use, but limited in advanced features.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
What makes Yellow.ai different is its easy-to-use interface and smart AI features, which let businesses build engaging chatbots and voice assistants without needing a lot of coding knowledge.
What is your favorite aspect of this product?
My favorite aspect of Yellow.ai is its intuitive design, which makes it simple for users to create and customize chatbots without needing to be technical experts. This accessibility helps teams quickly launch engaging conversations.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that while it's user-friendly, some advanced features may lack depth, making it harder to implement more complex use cases without additional customization.
What recommendations would you give to someone considering this product?
If you're thinking about using Yellow.ai, I suggest trying out the demos first to see if it meets your needs and checking if it can handle the specific tasks you want to achieve.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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