Whatfix
7.4 /10

What is Whatfix?

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

Company Details


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Awards & Recognition

Whatfix won the following awards in the Digital Adoption Platforms category

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Whatfix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whatfix.

85 Likeliness to Recommend

89 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whatfix?

0% Negative
4% Neutral
96% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Efficient Service

Feature Ratings

Average 83

Process Flows

90

Help Screens

85

Content Creation

83

Contextual Guidance

82

Content Management

81

Analytics and Reporting

81

Dashboard

78

Lightweight Automation

78

Vendor Capability Ratings

Average 77

Breadth of Features

86

Vendor Support

85

Availability and Quality of Training

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Business Value Created

76

Ease of Data Integration

76

Quality of Features

76

Usability and Intuitiveness

76

Ease of IT Administration

64

Ease of Customization

63

Whatfix Reviews

Sumit A.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Its a great product but pricey

Likeliness to Recommend

8 /10

What differentiates Whatfix from other similar products?

The company's vision and product features sets them aside from the peers. The inbuilt features are great but customizations are not easy as they are not willing to consider them. It is a bit pricey almost double from its competitors and the features aren't too many but the good part is it doesn't hang/lag or go into maintenance very often- good uptime.

What is your favorite aspect of this product?

Features of the product

What do you dislike most about this product?

Pricey and the technical team is bit skeptical while implementing or discussing terms.

What recommendations would you give to someone considering this product?

Consider the needs of our organization before investing, if you need all features then use this or look for similar options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Cons

  • Wastes Time
  • Vendor's Interest First
  • Under Delivered

Neil D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Great Product

Likeliness to Recommend

9 /10

What differentiates Whatfix from other similar products?

The support and service offered from the success team

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Lack of features

What recommendations would you give to someone considering this product?

Speak to the team and ask for a proof of concept preview

Pros

  • Respectful
  • Acts with Integrity
  • Continually Improving Product
  • Reliable

Cons

  • Security Frustrates

Aisha M.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

My Experience WITH Whatfix

Likeliness to Recommend

9 /10

What differentiates Whatfix from other similar products?

As a digital adoption platform Whatfix is great in that it also features customer success features

What is your favorite aspect of this product?

I like that Whatfix is good in both digital adoption platform and also serves as a great customer success solution.

What do you dislike most about this product?

Whatfix is flawless considering its many features.

What recommendations would you give to someone considering this product?

Considering the capabilities of Whatfix, it is fair to recommend it as it has met our needs.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

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