Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
4% Neutral
92% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Reliable

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

79

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Breadth of Features

78

Quality of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

A Must-Have for IT Operations

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mary W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Splunk ITSI monitors the infrastructure well

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

We are using Splunk ITSI to prevent hardware resource issues and help our staff troubleshoot issues should they arise.

What is your favorite aspect of this product?

Splunk ITSI is an advanced AIOps platform, event manager, and robust infrastructure monitoring tool. For tracking, we use Splunk and make use of the free content packs that are offered out of the box. Detailed, real-time data on service availability and display was made available to the company.

What do you dislike most about this product?

The fallowing are some drawbacks: When is the next patch and maintenance window? Access control for role-based or multi-tenant ITSI

What recommendations would you give to someone considering this product?

If your environment has 100 devices or more, or if you work in a field where monitoring critical devices is essential, ITSI is the way to go. Key performance indicators and the ability to configure alerts should be customizable.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Acts with Integrity

Dinesh B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Features of Splunk AIOps

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

AIOps can help in identifying the root causes of problems by analyzing data from various sources. It prevents the downtime. It helps organizations proactively monitor and identify & address issues before it gets affected to the customer.

What is your favorite aspect of this product?

Anomaly Detection, Incident Response, Root Cause Analysis.

What do you dislike most about this product?

Compatibility issues, cost, Learning curve-users who are new to machine learning and artificial intelligence concepts needs better training.

What recommendations would you give to someone considering this product?

I would highly recommend to use it to make their Incident Management easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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