What is SolarWinds Service Desk?
With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
84 Plan to Renew
8
Since last award
80 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SolarWinds Service Desk?
Pros
- Reliable
- Enables Productivity
- Fair
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi Device Capability
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
End User Support Solutions
Service Catalog
Integration With IT Tools
Reporting
End User Self Serve
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
SolarWinds Service Desk Reviews
abhishek m.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2021
Perfect tool.
Likeliness to Recommend
What differentiates SolarWinds Service Desk from other similar products?
We use Solarwinds NPSM monitoring tool too. The interface between these two is just awesome.
What is your favorite aspect of this product?
Updation process
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Good to go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Great asset to control problems and support others
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2020
Great Product. Nice Reporting Features!
Likeliness to Recommend
Pros
- Effective Service
- Acts with Integrity
- Helps Innovate
- Reliable