In Partnership With SelectHub
What is ServiceTitan?
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Company Details
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In Partnership With SelectHub
ServiceTitan Ratings
Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceTitan?
Pros
- Respectful
- Friendly Negotiation
- Transparent
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dispatch Management
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Knowledge Management
Field Service Workflow Management
GPS Tracking
Mobile App
Field Sales Enablement
Quotes and Estimates
Online Booking
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
ServiceTitan Reviews
Kristin M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Highly Unreliable
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
It is consistently updating... each update is honestly just another major productivity draining glitch.
What is your favorite aspect of this product?
It is nice that when a customer calls in that you have serviced before all of their information is readily available.
What do you dislike most about this product?
GLITCHY GLITCHY GLITCHY.... Ease of use is not there at all.... permission based access is a wreck... it's just not something I would want to use again... I would honestly turn down a job offer if they use this solution...
What recommendations would you give to someone considering this product?
PLEASE look into all options available... Please do as you are now and read reviews... Speak with your team who will be end users and ask them how they feel about this product and others they have used before.
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Yvette V.
- Role: Finance
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Easy to implement and use!
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
ServiceTitan is user friendly and intuitive with easy implementation across all functions of business management. Organization of features available in ServiceTitan are well thought out as well and easy to access.
What is your favorite aspect of this product?
The ease of use access of ServiceTitan in all aspects including membership profiles, orders, invoices, etc.
What do you dislike most about this product?
Visual aspects of ServiceTitan could be more catchy.
What recommendations would you give to someone considering this product?
Making the switch and implementing ServiceTitan is fairly easy and straightforward.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
David P.
- Role: Operations
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Nov 2021
Very intuitive software, good community to help!
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
Proactive improvements, thriving client community, skilled and caring customer success managers
What is your favorite aspect of this product?
Customizable reporting features
What do you dislike most about this product?
Phone integration can be a bit clunky
What recommendations would you give to someone considering this product?
Join the ServiceTitan Mastermind group on Facebook first.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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