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ServiceTitan

ServiceTitan

7.6 /10
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In Partnership With SelectHub

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ServiceTitan
7.6 /10

What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details

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Awards & Recognition

ServiceTitan won the following awards in the Field Service Management category

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ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Friendly Negotiation
  • Transparent
  • Security Protects

Feature Ratings

Average 83

Dispatch Management

90

Service Scheduling

85

Dashboards, Analytics and Reporting

85

Billing and Invoice Management

80

Field Service Knowledge Management

80

Field Service Workflow Management

80

GPS Tracking

79

Mobile App

78

Field Sales Enablement

77

Quotes and Estimates

77

Online Booking

71

Vendor Capability Ratings

Average 77

Business Value Created

89

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

82

Breadth of Features

81

Ease of Customization

79

Ease of Data Integration

77

Quality of Features

74

Product Strategy and Rate of Improvement

72

Availability and Quality of Training

72

Vendor Support

69

ServiceTitan Reviews

Kristin M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Highly Unreliable

Likeliness to Recommend

6 /10

What differentiates ServiceTitan from other similar products?

It is consistently updating... each update is honestly just another major productivity draining glitch.

What is your favorite aspect of this product?

It is nice that when a customer calls in that you have serviced before all of their information is readily available.

What do you dislike most about this product?

GLITCHY GLITCHY GLITCHY.... Ease of use is not there at all.... permission based access is a wreck... it's just not something I would want to use again... I would honestly turn down a job offer if they use this solution...

What recommendations would you give to someone considering this product?

PLEASE look into all options available... Please do as you are now and read reviews... Speak with your team who will be end users and ask them how they feel about this product and others they have used before.

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Yvette V.

  • Role: Finance
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to implement and use!

Likeliness to Recommend

9 /10

What differentiates ServiceTitan from other similar products?

ServiceTitan is user friendly and intuitive with easy implementation across all functions of business management. Organization of features available in ServiceTitan are well thought out as well and easy to access.

What is your favorite aspect of this product?

The ease of use access of ServiceTitan in all aspects including membership profiles, orders, invoices, etc.

What do you dislike most about this product?

Visual aspects of ServiceTitan could be more catchy.

What recommendations would you give to someone considering this product?

Making the switch and implementing ServiceTitan is fairly easy and straightforward.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

David P.

  • Role: Operations
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Very intuitive software, good community to help!

Likeliness to Recommend

9 /10

What differentiates ServiceTitan from other similar products?

Proactive improvements, thriving client community, skilled and caring customer success managers

What is your favorite aspect of this product?

Customizable reporting features

What do you dislike most about this product?

Phone integration can be a bit clunky

What recommendations would you give to someone considering this product?

Join the ServiceTitan Mastermind group on Facebook first.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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