Semrush Customer Reviews 2024

Semrush

8.8 /10

74 Reviews Write a Review

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What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence. Semrush in numbers: - Over 808 million unique domains monitored for 142 geo databases - Over 43 trillion backlinks - 20 billion keywords - Over 7 million users who have tried Semrush

Company Details

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Awards & Recognition

Semrush won the following awards in the Website Analytics category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

2% Negative

3% Neutral

95% Positive

Pros

Acts with Integrity
Efficient Service
Trustworthy
Respectful

Feature Ratings

Average 84

Audience Segmentation

Search Engine Optimization

Paid Search Integration

Device and Browser Analytics

Data Visualization

Audience Demographics

Customer Value Analysis

API Framework

Conversion Analysis

Customer Journey Modelling

Social Media Analytics

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Search Engine Optimization

Score 8.8

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Customer Intelligence

Score 8.7

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Semrush Reviews

Berkay A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

User friendly interface

Likeliness to Recommend

8 /10

What differentiates Semrush from other similar products?

Customer support

What is your favorite aspect of this product?

Competitor analysis

What do you dislike most about this product?

Integrations could be more

What recommendations would you give to someone considering this product?

Have a demo first

Pros

Trustworthy
Effective Service
Over Delivered
Includes Product Enhancements

Vigneshwar P.

Role: Sales Marketing
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

SEM rush the tool for your website analytics

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

It really gives a very detailed information about the website analysis as well as analytics. compared with other products it would be more detailed and user friendly

What is your favorite aspect of this product?

about the website with a detailed analysis including the keywords and search volume

What do you dislike most about this product?

its little bit costly but it's worth it

What recommendations would you give to someone considering this product?

Can get this product for a detailed report and analysis about the website

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adrián P.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use. Daily use for SEO

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Semrush offers mostly the same features as other tools. Some tools are better for certain features, but If I had to choose only one, this would be Semrush because I consider it to be good in all features. The most differentiated features require an extra payment, but it is here where Semrush certainly overcame most SEO tools and offers really interesting features

What is your favorite aspect of this product?

Keyword research and competitors analysis.

What do you dislike most about this product?

I wish some of the additional paid features would be available without extra payment

What recommendations would you give to someone considering this product?

If you have only budget for one SEO tool, this should be Semrush

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Semrush

What is Semrush?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Semrush Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Semrush?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Device and Browser Analytics Capture and summarize device and browser information.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Search Engine Optimization

Customer Intelligence

Semrush Reviews

Berkay A.

User friendly interface

Likeliness to Recommend

Pros

Vigneshwar P.

SEM rush the tool for your website analytics

Likeliness to Recommend

Pros

Adrián P.

Easy to use. Daily use for SEO

Likeliness to Recommend

Pros

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Feature Ratings

Audience Segmentation

Search Engine Optimization

Paid Search Integration

Device and Browser Analytics

Data Visualization

Audience Demographics

Customer Value Analysis

API Framework

Conversion Analysis

Customer Journey Modelling

Social Media Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support