Salesforce Service Cloud Logo
Salesforce Service Cloud Logo
Salesforce.com Inc

Salesforce Service Cloud

8.1 /10
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In Partnership With SelectHub

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Salesforce Service Cloud
8.1 /10

What is Salesforce Service Cloud?

Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.

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Awards & Recognition

Salesforce Service Cloud won the following awards in the Customer Service - Enterprise category

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Salesforce Service Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Service Cloud.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Service Cloud?

3% Negative
11% Neutral
86% Positive

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 79

Analytics and Reporting

82

Customer Service Knowledge Management

81

Customer Community Management

80

Mobile Customer Care

80

Intelligent Search

79

Contact Center Integration

79

Agent Collaboration

79

Multi Channel Support

78

Customer Service Workflow Management

77

Agent Scripting

77

Customer Self Service Capabilities

77

Vendor Capability Ratings

Average 76

Business Value Created

79

Breadth of Features

79

Ease of Data Integration

78

Usability and Intuitiveness

77

Vendor Support

77

Ease of IT Administration

76

Ease of Implementation

76

Availability and Quality of Training

76

Quality of Features

75

Ease of Customization

75

Product Strategy and Rate of Improvement

74

Salesforce Service Cloud Reviews

Diego F.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Perfect Fit CRM

Likeliness to Recommend

8 /10

What differentiates Salesforce Service Cloud from other similar products?

They have multiple products to link with your license like Einstein, Field Service, Contact Center, etc. You can start small and grow as your business needs it.

What is your favorite aspect of this product?

Dashboards, reports, the level of customization you can do to fit your business into the platform and finally the workflows

What do you dislike most about this product?

The customization has too many options, sometimes it is not easy or fast to do

What recommendations would you give to someone considering this product?

We use Salesforce to manage, track and measure accounts, contacts, opportunities and tasks and the workflow/relationship between the events related to them. Salesforce have the perfect fit for our business to support our customer relationship and acquisition. We can track our bookings and our sales agents using dashboards and reports.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Siddharth j.

  • Role: Operations
  • Industry: Education
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy UI with few limitations

Likeliness to Recommend

10 /10

What differentiates Salesforce Service Cloud from other similar products?

It provides transparency and easy UI to Vendors

What is your favorite aspect of this product?

Fetching reports of the cases anytime

What do you dislike most about this product?

It does not give us the SLA statuses like For how many days any case was on Waiting on customer

What recommendations would you give to someone considering this product?

One of the best tool for vendor management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dhruv V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Service cloud is Insane & highly productive

Likeliness to Recommend

10 /10

What differentiates Salesforce Service Cloud from other similar products?

To be honest salesforce service cloud is way more fast and reliable as compared to any other similar product.

What is your favorite aspect of this product?

I personally loved the speed and ease of use.

What do you dislike most about this product?

As of now there is nothing that I dislike about this awesome product.

What recommendations would you give to someone considering this product?

I would highly recommend this product to folks who want to scale up.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features