What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
98 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Application Security
Collaboration
Cloud Deployment
Role-Based Access Management
Cross-Platform Deployment
End to End Lifecycle Management
Audit Trail
Application Inventory and Dashboard
Import and Export Capabilities
Backend Coding and Scripting
Data and Entity Mapping
Vendor Capability Ratings
Ease of Customization
Business Value Created
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Quality of Features
Ease of Implementation
Salesforce Platform Reviews
Tony Y.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2024
Nothing compares to the level of control you have!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce Platform stands out for its exceptional customization and seamless integration, offering a rich ecosystem through AppExchange and its APIs. It's constantly evolving, incorporating cutting-edge technologies like AI to enhance user experience and business processes.
What is your favorite aspect of this product?
The platform's ability to be tailored to precise business needs and its seamless integration capabilities are particularly valuable. This flexibility supports efficient workflows and improves customer engagement.
What do you dislike most about this product?
The steep learning curve and the complexity of setup and customization present challenges, often necessitating expert assistance. Additionally, the cost can be a major setback for smaller agencies.
What recommendations would you give to someone considering this product?
Salesforce is a very good choice whether you are a small, medium or large sized company, the issues that you should consider are the price, and the complexity of creating any project (the design) then also you should consider that for sure the employees will require training sessions to know how use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zachary Michelle M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
The product is extremely affordable.
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Limited connectors.
What is your favorite aspect of this product?
Affordable, coding flexibility, good options, ensure our security and availability.
What do you dislike most about this product?
I like Salesforce Platform, it guarantees our security and availability.
What recommendations would you give to someone considering this product?
Coding flexibility and multiple affordable options.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Jenna H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Awesome customization, but be careful!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
The customization capabilities
What is your favorite aspect of this product?
The numerous out of the box integrations with any product we could ever need
What do you dislike most about this product?
The customization without proper guidance can be a huge downfall. Once it’s over customized there’s not much we can do when integrating new third party app layers
What recommendations would you give to someone considering this product?
Hire a consultant to help you onboard and have strict data governance standards when implementing and for ongoing structure and maintenance
Pros
- Security Protects
- Enables Productivity
- Helps Innovate
- Continually Improving Product