Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.3 /10
Category
Salesforce Chatter
8.3 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

84 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

4% Negative
6% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Includes Product Enhancements
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

File Sharing Collaboration

86

Granular Access Management

86

Document Collaboration

86

Instant Messaging

85

Integration With Productivity Tools

85

Screen Sharing

85

Task Management

83

Notifications

83

Search

82

Cross Platform Support

81

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 82

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

85

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Chatter Reviews

Gustavo P.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Good tool, the best option in this price

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

The easiest of implementation

What is your favorite aspect of this product?

is intuitive to use and adm

What do you dislike most about this product?

There's nothing that I dislike, it's a good tool overall

What recommendations would you give to someone considering this product?

great tool at great price

Pros

  • Reliable
  • Acts with Integrity
  • Caring
  • Saves Time

Clay L.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Intuitive and a very useful communication tool

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

The tool used by our organization for communications is called Salesforce Chatter. I can simply share files and data using Chatter, and we can link with the main group for brand-new training sessions. With the help of this technology, you may connect with your staff, consumers, and experts to make knowledgeable judgments.

What is your favorite aspect of this product?

Chatter is a fantastic and cutting-edge business social network that links staff members from throughout the entire organization to help care coordination, sales prospects, clearances, etc. The knowledge-sharing system is cutting edge, and it is CRM experience. Additionally, we have used it to share expertise among our engineers, consultants, managers, and users through articles. Our overall experience has been great and convenient.

What do you dislike most about this product?

There are various restrictions on how many users you may add to a single chatter group. Chatter's major drawback is that it doesn't entirely replace the various communication channels you now use. It is highly beneficial for specific situations, such as inquiries about accounts, notes on projects, or requests on sales opportunities. However, it won't take the place of any other communication methods you could currently be using.

What recommendations would you give to someone considering this product?

We can create the greatest sales plan by using this application, which allows each member to quickly communicate and share their company ideas. Its mobile application is well worth using because it gives me a real-time report on how my team members are currently working and makes it possible for me to keep track of their progress.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Charlie B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Chatter has made our internal chats effective.

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is a collaboration tool that may be used to approve expenditure statements and start support cases directly from the activities feed. It also integrates with business processes. A mobile application and document management capabilities are other important elements.

What is your favorite aspect of this product?

I really enjoy having brief conversations with my teammates about project-related issues and updating their inputs without having to worry about preserving it somewhere else. I find that keeping track of outstanding issues and conducting regular follow-up helps. The speedy export helped me to submit it to my management for follow-up or changes as well.

What do you dislike most about this product?

This is a fantastic tool, but if I had to pick one thing I didn't like about it, it would be the UI. It may occasionally be challenging to use because it is a little jumbled and unclear, but that's just me; my team appears to have no trouble doing so.

What recommendations would you give to someone considering this product?

Chatter has brought us together on a single platform where we can work together for the advancement of our company. It has given me access to incredible capabilities that make it simple for me to increase my business efforts and effectively involve my team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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