Qualtrics CustomerXM Logo
Qualtrics CustomerXM Logo
Qualtrics

Qualtrics CustomerXM

7.2 /10
Category
Qualtrics CustomerXM
7.2 /10

What is Qualtrics CustomerXM?

With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.

Company Details


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Awards & Recognition

Qualtrics CustomerXM won the following awards in the Voice of the Customer category

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Qualtrics CustomerXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CustomerXM.

85 Likeliness to Recommend

89 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CustomerXM?

4% Negative
4% Neutral
92% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 76

Dashboards, Analytics and Reporting

84

Data Visualization

79

Questionnaire Design/Survey Builder

76

Multi-Channel Data Collection

75

Text Analytics

75

Sentiment Analytics

72

API Framework

72

Alerts

71

Vendor Capability Ratings

Average 76

Ease of Implementation

83

Vendor Support

82

Quality of Features

81

Availability and Quality of Training

81

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Business Value Created

75

Usability and Intuitiveness

74

Breadth of Features

73

Ease of IT Administration

70

Ease of Customization

69

Qualtrics CustomerXM Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Overall, this is a excellent product to produce

Likeliness to Recommend

10 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Mitchel C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use, but the insights are what you want.

Likeliness to Recommend

8 /10

What differentiates Qualtrics CustomerXM from other similar products?

The insights that come from results.

What is your favorite aspect of this product?

Really easy to create and customize, seeing the insights and visualization is best.

What do you dislike most about this product?

There are prettier UIs from competitors

What recommendations would you give to someone considering this product?

Definitely worth a try, seems to be growing throughout the marketplace.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Transparent
  • Continually Improving Product

Jose B.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

An excellent survey solution

Likeliness to Recommend

9 /10

What differentiates Qualtrics CustomerXM from other similar products?

Unlike other tools, we can say that this is unique and we can integrate qualtrics with many platforms, which makes it great, in addition to the fact that the dashboards that Qualtrics provides are excellent for visualizing data.

What is your favorite aspect of this product?

What I like most about this tool is that I can adapt the platform to my needs and to the specific use cases that we have, which makes it very useful and I also like the ability to organize and have easy access to information.

What do you dislike most about this product?

Since we have been using this tool, we can say that this product is of a high quality since it allows us to visualize data in a very simple way.

What recommendations would you give to someone considering this product?

One of the reasons we can recommend this tool is because it is a tool for creating custom forms for those who need to be able to track.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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