What is Oracle Support?
Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Support?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Product Management
Policy Management
Analytics and Reporting
Sales Management
Revenue Management
Network Management
Work Order Management
Operations Management
Project Management
Service Management
Customer Relationship Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Oracle Support Reviews
Helen S.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2021
Fantastic support product
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
This is great product that provides all support services.
What is your favorite aspect of this product?
It provides basic support in any organization such as planning, decision making and and how to effectively manage an organization.
What do you dislike most about this product?
I have not experienced any negative performance from this product.
What recommendations would you give to someone considering this product?
I totally recommend this great product for effective support offering to any business enterprise.
Pros
- Performance Enhancing
- Respectful
- Acts with Integrity
- Over Delivered
Rachel B.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2021
Support processes product
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
There is no major difference with similar products.
What is your favorite aspect of this product?
I like the fact that this product can effectively give support to any organization for to ensure there is stability in any business enterprise.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
This is great and supporting product that can assist any business to higher levels.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Victoria H.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2021
Fantastic product for support systems
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
I have not experienced any great difference from similar products.
What is your favorite aspect of this product?
It supports our teams in decision making and planning that enables our organization to run smoothly.
What do you dislike most about this product?
This is great product that has never failed us in our company.
What recommendations would you give to someone considering this product?
I highly recommend this great product for all supportive systems in any organization.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Inspires Innovation