What is Oracle Support?
Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Support?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Product Management
Policy Management
Analytics and Reporting
Sales Management
Revenue Management
Network Management
Work Order Management
Operations Management
Project Management
Service Management
Customer Relationship Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Oracle Support Reviews
Sharon R.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Excellent platform for offering support
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
I have no experience from similar products as Oracle Support.
What is your favorite aspect of this product?
It gives enough support to all business enterprises for effective management and solving any problem that may occur. It supports all business systems by giving clear channels for effective goal achievement.
What do you dislike most about this product?
This is excellent product that has never failed us in any way.
What recommendations would you give to someone considering this product?
For effective support to all business processes I highly recommend Oracle Support.
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Effective Service
Carly R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Great support product
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
I have not used similar product in our company.
What is your favorite aspect of this product?
This product ensures it offers support to any challenge that may arise in any business enterprise.
What do you dislike most about this product?
This product has been performing awesome since I started using it.
What recommendations would you give to someone considering this product?
For any business support I highly recommend this great product.
Pros
- Continually Improving Product
- Appreciates Incumbent Status
- Helps Innovate
- Reliable
David C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2021
Excellent product for supporting businesses
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
I have no experience from similar products.
What is your favorite aspect of this product?
It provide support that has given us momentum to plan well and and make decisions that have great impact on the growth of our company.
What do you dislike most about this product?
This product has been giving us support we require to take our organization to the next level.
What recommendations would you give to someone considering this product?
I highly recommend this great product for the support it offers to businesses.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service