In Partnership With SelectHub
What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Oracle Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Oracle Service.
84 Likeliness to Recommend
1
Since last award
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Friendly Negotiation
- Unique Features
- Performance Enhancing
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Agent Collaboration
Agent Scripting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Oracle Service Reviews
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Mar 2020
Some features are easy to use stalls when overloa
Likeliness to Recommend
Pros
- Respectful
- Security Protects
- Continually Improving Product
- Enables Productivity
Cons
- Less Generous
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.