What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the AIOps category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
13% Neutral
87% Positive

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Altruistic
  • Generous Negotitation

Feature Ratings

Average 80

Security Operations Automation

85

Analyze Discovery Data

83

Analyze Activity Data

83

Event & Alert Management Automation

81

Operational Task Automation

81

Problem Management Automation

81

Data Visualization

80

Incident Management Automation

80

Machine Learning

78

Performance & Capacity Management Automation

77

Change Control Automation

77

Vendor Capability Ratings

Average 82

Ease of Customization

87

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Ease of Data Integration

81

Usability and Intuitiveness

81

Vendor Support

80

Product Strategy and Rate of Improvement

78

New Relic Reviews

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2021

easy to use

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Fair

Kaushal T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

User friendly tool.

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

Still evaluating the tool and comparing it with other products.

What is your favorite aspect of this product?

User friendly console

What do you dislike most about this product?

It is a bit pricey

What recommendations would you give to someone considering this product?

The features are good with continuous improvements. I would recommend it.

Pros

  • Saves Time
  • Respectful
  • Reliable
  • Performance Enhancing

Kumar P.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

"Fantastic product!"

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Great product with many useful features. Customer support is very good and responsive.

What is your favorite aspect of this product?

User friendly, Easy to use, Access control.

What do you dislike most about this product?

Should have more training videos for better learning.

What recommendations would you give to someone considering this product?

Definitely give it a try if you are looking something for full stack monitoring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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