What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the AIOps category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
13% Neutral
87% Positive

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Altruistic
  • Generous Negotitation

Feature Ratings

Average 80

Security Operations Automation

85

Analyze Discovery Data

83

Analyze Activity Data

83

Event & Alert Management Automation

81

Operational Task Automation

81

Problem Management Automation

81

Data Visualization

80

Incident Management Automation

80

Machine Learning

78

Performance & Capacity Management Automation

77

Change Control Automation

77

Vendor Capability Ratings

Average 82

Ease of Customization

87

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Ease of Data Integration

81

Usability and Intuitiveness

81

Vendor Support

80

Product Strategy and Rate of Improvement

78

New Relic Reviews

Hilary B.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Ideal solution for code analysis and monitoring

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

With New Relic, we were able to reduce system load and fine-tune the auto-scaling capabilities of our Kubernetes clusters. Among the many excellent contemporary monitoring solutions on the market, Newrelic stands out.

What is your favorite aspect of this product?

The interface is great with very useful functions. When it comes to monitoring infrastructure, synthetic data, and application performance, New Relic has you covered.

What do you dislike most about this product?

Steeper learning curve to understand NRQL than third-party tag-based systems. Small businesses may find the product a bit expensive.

What recommendations would you give to someone considering this product?

The tools used before New Relic did not provide useful information and alarms were late or post hoc 99 percent of the time. Plus, the New Relic panels are fantastic and allow you to quickly focus on problem spots.

Pros

  • Enables Productivity
  • Security Protects
  • Reliable
  • Unique Features

Avinash Reddy N.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

"Powerful Analytics, User-Friendly Interface."

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.

What do you dislike most about this product?

What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vishal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great product and competition is plentiful

Likeliness to Recommend

6 /10

What differentiates New Relic from other similar products?

It has new age features.

What is your favorite aspect of this product?

The feature-robust set.

What do you dislike most about this product?

Integration limitations.

What recommendations would you give to someone considering this product?

Consider this and consider the competition.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First

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