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Microsoft Dynamics 365 for Customer Service Logo
Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

7.9 /10
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Microsoft Dynamics 365 for Customer Service
7.9 /10

What is Microsoft Dynamics 365 for Customer Service?

To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.

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Awards & Recognition

Microsoft Dynamics 365 for Customer Service won the following awards in the Customer Service - Enterprise category

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Microsoft Dynamics 365 for Customer Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 for Customer Service.

81 Likeliness to Recommend

94 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 for Customer Service?

4% Negative
10% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 78

Customer Self Service Capabilities

80

Analytics and Reporting

80

Customer Service Knowledge Management

79

Intelligent Search

78

Agent Collaboration

78

Contact Center Integration

78

Customer Service Workflow Management

78

Customer Community Management

77

Mobile Customer Care

77

Multi Channel Support

74

Agent Scripting

74

Vendor Capability Ratings

Average 77

Breadth of Features

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

79

Quality of Features

78

Ease of IT Administration

78

Business Value Created

77

Ease of Implementation

77

Ease of Customization

77

Usability and Intuitiveness

75

Vendor Support

75

Availability and Quality of Training

73

Microsoft Dynamics 365 for Customer Service Reviews

Sean S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Conduct a real time analysis

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?

Since all consumer knowledge can be consolidated, internal collaboration becomes very seamless. It has a similar interface to Office goods, but it's very easy to use and can handle customer details on a consolidated basis. However, it is more expensive than most programs, so make careful to take into account the viability before submitting it. You will connect activities, etc. addresses, dates, and contacts generated in Outlook automatically. Of course, you can also connect with Word, and can quickly build a budget, etc., reflecting on Word from the customer details.

What is your favorite aspect of this product?

The most important aspect of Microsoft Dynamics 365 for customer service is that it fits well with Office products offered by Microsoft such as Outlook (Mail), Word, and Excel as many people use them every day, regardless of the people or companies. Operation is easy to use for those who are already using Microsoft products such as Outlook, Excel, and Word. One of Dynamics 365 features is that it's simple to extract targets and interpret results. With this Dynamics CRM, consumers can retrieve their data from the combined customers from a range of backgrounds, and the search process is close to that of Office goods.

What do you dislike most about this product?

You can pick and merge plans as appropriate. The cost is considerably higher than in most programs.

What recommendations would you give to someone considering this product?

Dynamics 365 for Customer Service, operates very well for well-known Office goods. For eg, e-mails sent and received in Outlook can be mirrored as a customer's operation history. Since it is a product offered by Microsoft, it is simple to connect with Office products. If you have a technological error, you should be confident that you can get assistance through free bookmarking or e-mail. Is possible when consumer information transmitted by the department is analyzed and downloaded as data. Customer data in Dynamics CRM can also be expressed in Excel, knowledge processing in real-time, and reporting effectively.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Role: Finance
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Incredible range of services and support!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Georgios B.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Far better than the competition

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?

More easy customized and configured platform

What is your favorite aspect of this product?

Design of forms

What do you dislike most about this product?

unable to direct access the database

What recommendations would you give to someone considering this product?

More flexibility in mobile application

Pros

  • Unique Features
  • Effective Service
  • Helps Innovate
  • Continually Improving Product