What is Mediafly Coach360?
Mediafly Coach360 (formerly ExecVision) is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. Extract actionable insights from customer-facing conversations and use them to make better decisions, coach your teams, drive behavior change, and ultimately, generate more revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mediafly Coach360?
Pros
- Respectful
- Fair
- Client's Interest First
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Call Recording
Application Integration
Conversation Coaching
Mobile Support
Manager Annotation and Feedback
Call Analytics
Dashboards and Reporting
Audio Transcription
Artificial Intelligence Engine
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Implementation
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Mediafly Coach360 Reviews
Bianca H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2023
Most amazing and quick tool
Likeliness to Recommend
What differentiates Mediafly Coach360 from other similar products?
ExecVision Conversation Intelligence software made it much easier for me to go back and find the element that my customer desired so that I could serve them more appropriately the next time they visited us. I believe that because of its extensive functionality, it can meet company needs superior to others.
What is your favorite aspect of this product?
This is the tool I've been looking for to automate my unpleasant process and generate more quality leads. ExecVision assisted me in providing my customers with the best and most seamless user experience. Because ExecVision also provides us with top-notch collaboration tools that are easy to use, we are able to explore the positive and negative sides of each interaction with our managers.
What do you dislike most about this product?
The only thing I struggle with is how to use the filters. I stored some filters, but because I don't know how to employ them correctly, they are a little difficult to use. However, management is attempting to manually add the filters to the library.
What recommendations would you give to someone considering this product?
Anyone who wishes to keep their sales team managers and reps on the same page should seriously contemplate ExecVision. ExecVision Conversation Intelligence is the most effective solution that supports your goal of leveraging client interactions as the most important data for the expansion and profitability of your business.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Effective Service
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Jennifer A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
Most efficient and inexpensive
Likeliness to Recommend
What differentiates Mediafly Coach360 from other similar products?
ExecVision has many advantages over competing tools, which is the main factor that has always given me confidence that I am using the best approach. Due to its enormous operability and usability, all businesses are implementing it at their workplace. It is one of the most amazing and quick tools in this class that I have ever seen, and I was blown away by its performance.
What is your favorite aspect of this product?
I'm not sure where to begin because it has served me as a daily companion who has secretly assisted me in completing my daily duties. This is the tool that allows me to record conversations with my valued customers and pin down the key points; it is far more convenient than taking manual notes. I can communicate with my colleagues about my recorded conversations with customers and obtain their opinions.
What do you dislike most about this product?
There were no major faults, however, I would prefer greater freedom so that I could more easily navigate the platform. It has taken a little longer to become comfortable with all of its basic features. The GoToMeeting integration is troublesome, we had some difficulty getting it going there, but once it loads, dealing with it is simpler.
What recommendations would you give to someone considering this product?
The benefit that you may listen to and debate calls with your colleagues as well as take notes by simply labeling the relevant points and being able to easily access them when you require them is the most delightful part of the numerous features. The most effective and reasonably priced conversation intelligence product is ExecVision.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
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Peter A.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2023
Highly useful for learning
Likeliness to Recommend
What differentiates Mediafly Coach360 from other similar products?
ExecVision excels in a unique way no others can work like it. The first thing that excels in this is that can be shared with other ExecVision users Sending calls to other users is really simple. Second, what excels in ExecVision is being able to highlight specific calls and add comments to them, coaching is simple to see.
What is your favorite aspect of this product?
Throughout my journey I used different products; all of them are unique in some way but I need a unified solution and I like to say ExecVision is the right choice for me. I appreciate the simple user interface. Because it is not overly complicated and contains all the essential features that I need as an account executive. I've had a good overall ExecVision experience.
What do you dislike most about this product?
The worst thing I can say is that you have to wait too long before I can hear the calls. Gaining familiarity with all of ExecVision's features takes some time. With GoToMeeting, we had some trouble getting it started, but their support staff is excellent.
What recommendations would you give to someone considering this product?
I'd recommend it if you previously used the same category tools. You can get everything under a single tool as it is incredibly simple to set up, and the long-term benefits far outweigh the cost of the service. Overall, the team's productivity increases. This tool, in my perspective, is primarily a platform for behavioral coaching.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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