What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
94 Plan to Renew
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+68 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManageEngine ServiceDesk Plus?
Pros
- Efficient Service
- Acts with Integrity
- Respectful
- Caring
Cons
- Under Delivered
- Vendor's Interest First
- Commodity Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi Device Capability
Technician Administration
Integrated Knowledge Management
Reporting
End User Self Serve
Service Catalog
Integration With IT Tools
End User Support Solutions
Multi-Site Functionality
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Customization
ManageEngine ServiceDesk Plus Reviews
Geoff T.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2020
Very cost effective solution! Feature-rich value
Likeliness to Recommend
What differentiates ManageEngine ServiceDesk Plus from other similar products?
Cost vs. value
What is your favorite aspect of this product?
The service desk feature is fantastic
What do you dislike most about this product?
Sometimes the UI is a bit clunky. The PO module needs improvement.
What recommendations would you give to someone considering this product?
Worth looking at vs. higher priced solutions.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy